Move Operations & Customer Service Coordinator

The Armstrong Company; Barberton (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

The Armstrong Company in Barberton, OH is seeking an energetic, service-oriented candidate to support commercial moves and coordinate shipments across a nationwide network. You will communicate with clients, bookers, and internal teams to ensure every move is executed with accuracy and efficiency.

Responsibilities include tracking shipments, providing pricing details, updating records, and maintaining organized documentation to meet deadlines in a fast-paced environment.

Qualifications

• High school diploma or GED required; higher degrees preferred.
• 3 years moving industry experience preferred.
• Knowledge of LTL/FTL, DOT regulations, and government bills of lading.
• Experience with AS400 or similar tracking system.
• Strong customer service experience with internal and external customers.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client, or booker, about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

Skills

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Deadline-driven

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

AS400

Microsoft Office

Job description

The Armstrong Company in Barberton, OH is seeking an energetic, service-oriented candidate to support commercial moves and coordinate shipments across a nationwide network. You will communicate with clients, bookers, and internal teams to ensure every move is executed with accuracy and efficiency.

Responsibilities include tracking shipments, providing pricing details, updating records, and maintaining organized documentation to meet deadlines in a fast-paced environment.