Commercial Move Coordinator

The Armstrong Company; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Armstrong Company in Chattanooga is seeking a high-energy Move Coordinator to manage relocation for commercial moves. You will liaise between accounts, customers, sales, and departments to ensure a smooth relocation and excellent customer experience from start to finish.

The right candidate works under pressure, thinks creatively, and is highly self-motivated. Responsibilities include quotes, planning, scheduling, and ensuring clear communication before, during, and after every move.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Experience in customer service with internal and external customers.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office: Outlook, Word, Excel.
• Detail-oriented with strong interpersonal and organizational abilities.

Responsibilities

• Serve as the single point of contact for all communications between customer and company for the move.
• Create and present move quotes and plans, submit orders, and schedule services.
• Ensure pre-, day-of, and post-move services are clearly communicated to the customer.
• Ensure appropriate job completion, including equipment pickup and required paperwork.
• Provide the customer with the Armstrong Services survey after completion of the move.
• Any other duties as assigned by Manager.

Skills

Communication

Microsoft Office

Customer service

Attention to detail

Problem solving

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

Summary

The Armstrong Company is seeking a high-energy Move Coordinator who will be responsible for managing the relocation process for commercial moves. The Move Coordinator serves as the liaison between accounts, customers, sales, and various departments to ensure a smooth relocation process with an objective of delivering an excellent customer experience from start to finish. The right candidate will be one who works well under pressure, thinks out-of-the-box, and is highly self-motivated.

Key Responsibilities

• Deliver to the agency, from the customer, complete components of SIPEE (Scope, Inventory, Payment, Equipment & Estimate) no less than 72 hours before the first dispatch of any kind.
• Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and customer satisfaction.
• Responsible for creating/presenting move quotes and plans, submitting orders, and scheduling services.
• Responsible for ensuring all pre, day of, and post move services are clearly communicated to customer.
• Ensure appropriate job completion, including equipment pick-up and required paperwork.
• Provide customer with the Armstrong Services survey upon completion of the move or service.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Has positive attitude and interaction with customers, staff, and management.
• Strong attention to detail with excellent interpersonal and organizational skills.
• Results oriented and focused on problem solving.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Behaviors Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.