Commercial Move Coordinator — Customer Experience Lead

The Armstrong Company; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Armstrong Company is seeking a high-energy Move Coordinator to manage relocation for commercial moves. The role acts as the liaison between accounts, customers, sales, and departments to ensure a smooth process and exceptional customer experience from start to finish.

The right candidate works well under pressure, thinks creatively, and is self-motivated. Primary responsibilities include preparing quotes, scheduling services, coordinating communications, and ensuring all move tasks are

Qualifications

• High school diploma or GED required; higher degrees preferred.
• Customer service experience with internal/external customers.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Detail-oriented with strong interpersonal and organizational skills.
• Problem solving and results-driven mindset.

Responsibilities

• Deliver SIPEE components 72 hours before first dispatch.
• Serve as the single point of contact between customer and company.
• Create and present move quotes and plans, submit orders, and schedule services.
• Ensure clear communication of all pre, day-of, and post-move services to customers.
• Ensure proper job completion, including equipment pickup and paperwork.
• Provide Armstrong Services survey to customers after move.
• Other duties as assigned by the Manager.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Detail-oriented

Microsoft Office

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

The Armstrong Company is seeking a high-energy Move Coordinator to manage relocation for commercial moves. The role acts as the liaison between accounts, customers, sales, and departments to ensure a smooth process and exceptional customer experience from start to finish.

The right candidate works well under pressure, thinks creatively, and is self-motivated. Primary responsibilities include preparing quotes, scheduling services, coordinating communications, and ensuring all move tasks are