Commercial Move Coordinator

The Armstrong Company; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Armstrong Company is seeking a high-energy Move Coordinator to manage relocation for commercial moves. The role acts as the liaison between accounts, customers, sales, and departments to ensure a smooth process and exceptional customer experience from start to finish.

The right candidate works well under pressure, thinks creatively, and is self-motivated. Primary responsibilities include preparing quotes, scheduling services, coordinating communications, and ensuring all move tasks are

Qualifications

• High school diploma or GED required; higher degrees preferred.
• Customer service experience with internal/external customers.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Detail-oriented with strong interpersonal and organizational skills.
• Problem solving and results-driven mindset.

Responsibilities

• Deliver SIPEE components 72 hours before first dispatch.
• Serve as the single point of contact between customer and company.
• Create and present move quotes and plans, submit orders, and schedule services.
• Ensure clear communication of all pre, day-of, and post-move services to customers.
• Ensure proper job completion, including equipment pickup and paperwork.
• Provide Armstrong Services survey to customers after move.
• Other duties as assigned by the Manager.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Detail-oriented

Microsoft Office

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

The Armstrong Company is seeking a high-energy Move Coordinator who will be responsible for managing the relocation process for commercial moves. The Move Coordinator serves as the liaison between accounts, customers, sales, and various departments to ensure a smooth relocation process with an objective of delivering an excellent customer experience from start to finish. The right candidate will be one who works well under pressure, thinks out-of-the-box, and is highly self-motivated.

KEY RESPONSIBILITIES

• Deliver to the agency, from the customer, complete components of SIPEE (Scope, Inventory, Payment, Equipment & Estimate) no less than 72 hours before the first dispatch of any kind.
• Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and customer satisfaction.
• Responsible for creating/presenting move quotes and plans, submitting orders, and scheduling services.
• Responsible for ensuring all pre, day of, and post move services are clearly communicated to customer.
• Ensure appropriate job completion, including equipment pick-up and required paperwork.
• Provide customer with the Armstrong Services survey upon completion of the move or service.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Has positive attitude and interaction with customers, staff, and management.
• Strong attention to detail with excellent interpersonal and organizational skills.
• Results oriented and focused on problem solving.

PHYSICAL REQUIREMENTS

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.