Move Operations Coordinator

The Armstrong Company; Akron, Northern (OH, KY); Hybrid; USD 57,308,000 - 63,039,000; Full time

Job summary

The Armstrong Company in Akron, OH seeks an energetic, self-starting professional with strong customer service and multitasking abilities. The role focuses on tracking commercial shipments, delivering pricing details, and coordinating with customers, bookers, and nationwide van line agents to ensure smooth moves from origin to destination.

The ideal candidate has solid communication skills, proficiency in Microsoft Office, and the ability to meet deadlines in a fast-paced environment.

Qualifications

• Minimum high school education or GED; Associates/Bachelors preferred.
• 3 years moving industry experience preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government BOLs preferred.
• Experience with AS400 or similar tracking system.
• Previous customer service experience with internal/external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite; Outlook, Word, Excel.

Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Time management

Attention to detail

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

AS400 or similar tracking system

Microsoft Office Suite

Job description

The Armstrong Company in Akron, OH seeks an energetic, self-starting professional with strong customer service and multitasking abilities. The role focuses on tracking commercial shipments, delivering pricing details, and coordinating with customers, bookers, and nationwide van line agents to ensure smooth moves from origin to destination.

The ideal candidate has solid communication skills, proficiency in Microsoft Office, and the ability to meet deadlines in a fast-paced environment.