Move Coordinator (Commercial)

The Armstrong Company; Barberton (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

The Armstrong Company in Barberton, OH is seeking an energetic, service-oriented candidate to support commercial moves and coordinate shipments across a nationwide network. You will communicate with clients, bookers, and internal teams to ensure every move is executed with accuracy and efficiency.

Responsibilities include tracking shipments, providing pricing details, updating records, and maintaining organized documentation to meet deadlines in a fast-paced environment.

Qualifications

• High school diploma or GED required; higher degrees preferred.
• 3 years moving industry experience preferred.
• Knowledge of LTL/FTL, DOT regulations, and government bills of lading.
• Experience with AS400 or similar tracking system.
• Strong customer service experience with internal and external customers.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client, or booker, about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

Skills

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Deadline-driven

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

AS400

Microsoft Office

Job description

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

Summary

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and to prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.

Key Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client, or booker, about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

Minimum Qualifications

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Three (3) years of moving industry experience preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.
• Experience with AS400 or similar tracking system.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Compensation

The pay range is $20 to $22 per hour and will be based on the selected individual's work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.