Move Coordinator (Commercial)

The Armstrong Company; Akron, Northern (OH, KY); Hybrid; USD 57,308,000 - 63,039,000; Full time

Job summary

The Armstrong Company in Akron, OH seeks an energetic, self-starting professional with strong customer service and multitasking abilities. The role focuses on tracking commercial shipments, delivering pricing details, and coordinating with customers, bookers, and nationwide van line agents to ensure smooth moves from origin to destination.

The ideal candidate has solid communication skills, proficiency in Microsoft Office, and the ability to meet deadlines in a fast-paced environment.

Qualifications

• Minimum high school education or GED; Associates/Bachelors preferred.
• 3 years moving industry experience preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government BOLs preferred.
• Experience with AS400 or similar tracking system.
• Previous customer service experience with internal/external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite; Outlook, Word, Excel.

Responsibilities

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Time management

Attention to detail

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

AS400 or similar tracking system

Microsoft Office Suite

Job description

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and to prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.

KEY RESPONSIBILITIES :

• Monitor and track commercial shipment statuses to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client, or booker, about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by the manager.

MINIMUM QUALIFICATIONS :

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Three (3) years of moving industry experience preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.
• Experience with AS400 or similar tracking system.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

PHYSICAL REQUIREMENTS :

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

COMPENSATION:

The pay range is $20 to $22 per hour and will be based on the selected individual's work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.