Move-in Coordinator

Brandywine Senior Living; Princeton (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance: Medical/Rx, Dental,

401(k) Retirement with Company Match

Paid Time Off

Job summary

Brandywine Senior Living seeks a Move-In Coordinator to support the Sales Director in sales and resident move-in processes. The role is hourly and non-exempt, reporting to the Sales Director.

You will coordinate move-in paperwork, assist with orientation for new residents, maintain the database, and help build relationships with prospects. Strong communication and Office proficiency are required.

Qualifications

• At least 1 year in an administrative support role with customer service/sales exposure.
• Experience working with the elderly population.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Coordinate and obtain move-in paperwork and prepare resident files.
• Participate in new resident orientation to ensure a smooth transition.
• Keep the sales and marketing database current with supervisor input.
• Assist in building positive relationships with prospects for conversion.
• Ensure model apartments are clean and presentable for tours.
• Make effective telephone contacts to generate qualified leads and appointments.
• Attend required in-service trainings as scheduled.
• Ensure compliance with federal, state, and local regulations and community policies.

Skills

Administrative support

Customer service

Sales experience

Interpersonal communication

Tools

Microsoft Office

Job description

Company Description

Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Reports To

The Move-In Coordinator will report to Sales Director. This position is an hourly, non-exempt position.

Job Overview

Supports and assists the Sales Director in sales and the resident move-in process.

Responsibilities and Duties

• Coordinates and obtains all required move-in paperwork and prepares new residents business files.
• Participates in new resident’s orientation to their new home and ensures a smooth and successful transition.
• Assists the Sales Director in keeping the sales & marketing database current.
• Supports and assist the Sales Director and Executive Director in building a trusting and positive relationship with all prospects.
• Ensures model apartments are well maintained and presentable for tours.
• Demonstrates effective telephone skills producing qualified leads and appointments.
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

• At least 1 year experience in an administrative support role and previous customer service/sales experience.
• Experience working with the elderly population.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency in Microsoft Office such as Word, Excel, and Outlook, as well as other web-based platforms, as needed.
• Knowledge of federal and state regulations pertaining to assisted living.

Physical Abilities

While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.

• An individual in this position will be required to lift or carry weight in up to 25 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information

Benefits Offered:

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.