Move-In Coordinator

Monarch Communities®; Princeton (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance: Medical/Rx, Dental,/

Vision

Life Insurance/AD&D

Short/Long Term Disability

401(k) Company Match

Job summary

Monarch Communities is seeking a Move-In Coordinator in New Jersey to support the Sales Director with move-in processes and sales activities. The role involves coordinating paperwork, guiding new residents through orientation, and maintaining the sales database.

Experience with elderly populations and strong communication skills are required. The position is hourly and non-exempt, with responsibilities across resident onboarding, tours, and compliance.

Qualifications

• Minimum 1 year in administrative support with customer service/sales experience.
• Experience working with elderly population.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based platforms.
• Knowledge of federal and state regulations pertaining to assisted living.

Responsibilities

• Coordinate move-in paperwork and prepare resident files.
• Assist orientation for new residents and ensure a smooth transition.
• Assist Sales Director in keeping the sales/marketing database current.
• Support relationships with prospects and maintain trust with the team.
• Ensure model apartments are well maintained and presentable for tours.
• Demonstrate telephone skills producing qualified leads and appointments.
• Attend all in-service training as scheduled.
• Ensure compliance with federal, state, and local regulations and community policies.
• Other duties as assigned.

Skills

Administrative support

Customer service

Communication skills

MS Office proficiency

Regulatory knowledge

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Company Culture and Values:

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Reports To

The Move-In Coordinator will report to Sales Director. This position is an hourly, non-exempt position.

Job Overview

Supports and assists the Sales Director in sales and the resident move-in process.

Responsibilities and Duties

• Coordinates and obtains all required move-in paperwork and prepares new residents business files.


• Participates in new resident’s orientation to their new home and ensures a smooth and successful transition.


• Assists the Sales Director in keeping the sales & marketing database current.


• Supports and assist the Sales Director and Executive Director in building a trusting and positive relationship with all prospects.


• Ensures model apartments are well maintained and presentable for tours.


• Demonstrates effective telephone skills producing qualified leads and appointments.


• Participates in and attends all in-service training as scheduled


• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures


• Other duties as assigned

Qualifications

• At least 1 year experience in an administrative support role and previous customer service/sales experience.


• Experience working with the elderly population.


• Excellent verbal, written and interpersonal communication skills.


• Proficiency in Microsoft Office such as Word, Excel, and Outlook, as well as other web-based platforms, as needed.


• Knowledge of federal and state regulations pertaining to assisted living.

Physical Abilities

While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.

• An individual in this position will be required to lift or carry weight in up to 25 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information

Benefits Offered:

• Health Insurance: Medical/Rx, Dental, and Vision


• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability


• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance


• FSA (Commuter/Parking)


• Employee Assistance Program (EAP)


• 401(k) Retirement with Company Match


• Paid Time Off (PTO) and Holidays


• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus


• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.