Case Manager

Monarch Communities®; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement with Company Match

Paid Time Off

Tuition Reimbursement

EAP

Job summary

Monarch Communities and Brandywine Senior Living seek a Case Manager to help provide a safe, high-quality living environment for residents. This salaried, exempt role reports to the Executive Director and requires ensuring regulatory compliance and strong family communication.

Responsibilities include move-in orientation, liaison work with hospitals, documentation, and occasional weekend coverage. A bachelor’s or master’s in HR or related field with healthcare experience is preferred, along with

Qualifications

• Bachelor’s or Master’s with major in human resources or service delivery, plus 1 year of full-time experience in services to a dependent adult population
• Leadership experience within healthcare preferred
• Demonstrated success in managing operating expenses
• Previous sales or business development experience preferred
• Excellent written and verbal communication skills and the ability to lead a team
• Proficiency in computer skills, Microsoft Office with the ability to learn new applications
• Able to work weekends & Holidays.

Responsibilities

• Ensure apartments are clean and prepared for all new residents prior to their arrival.
• Meet with family/resident on move-in day to welcome and orient them to routines and team members.
• Develop and maintain relations with government agencies on an ongoing basis.
• Submit and maintain incident reports to the DOH as needed.
• Maintain case management notes and documentation across initial, annual, and ongoing updates.
• Collaborate with residents and staff to resolve issues or conflicts.
• Communicate information about new and existing residents to the team to ensure high-quality care.
• Assist residents with alternate placement and safe discharge planning.
• Serve as liaison for residents with hospitals and rehab centers for paperwork and coordination.
• Work with Business Operations Director on insurance and finance questions.

Skills

Leadership

Communication

Team leadership

Weekend availability

Budget management

Education

Bachelor’s or Master’s in HR or related field

Associate degree in HR or service delivery

Tools

Microsoft Office

Excel

Outlook

Job description

Monarch/Brandywine Senior Living

Company Culture and Values

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Salary Range

$80,000 - $85,000 Yearly

Reports To

The Case Manager will report to the Executive Director.

FLSA Classification

This position is classified as Exempt and is a salaried position.

Job Overview

Assists in providing a safe environment for the residents of the Community. Ensuring that residents maintain the highest quality of care and life and per DOH regulations.

Responsibilities and Duties

• Ensure apartments are clean and prepared for all new residents prior to their arrival.
• Meet with family/resident on day of move-in to welcome and introduce them to team members, orient family and resident to routines, assist residents in adjustment to the Community.
• Develop and maintain relations and communications with government agencies on an on-going basis.
• Complete, submit, and maintain records of incident reports to DOH, as needed.
• Maintain accurate documentation of case management needs and case management notes, including initial, annual, and on-going pertinent information notes, including initial, 30-day, and Q6 months, and on-going pertinent information notes/change of condition, and discharge.
• Work with residents and team members to respond to and resolve resident issues or conflicts.
• Communicate all pertinent information on new and existing residents to appropriate team members to ensure highest quality of care.
• Assist residents in need of alternate placement by executing a safe discharge plan.
• Serve as a liaison for residents at the hospital, short-term rehab, etc. in assisting with paperwork and coordination of a safe return to the community.
• Work closely with Business Operations Director to assist in answering or resolving and issues pertaining to insurance and finance.
• Conduct tours of the community to potential residents and their families.
• Occasional weekend coverage as Manager on Duty.
• When the Case Manager holds an active nursing license, they may be assigned nursing responsibilities as determined by the Executive Director.
• Participates in and attends all in-service training as scheduled.
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures.
• Other duties as assigned.

Qualifications

• A bachelor’s or master’s from an accredited college or university with major work inhuman resources or service delivery, and one year of full-time experience in the provision of services to a dependent adult population, OR an associate degree from an accredited college or university with major work inhuman resources or service delivery, and three years of full-time experience in the provision of services to a dependent adult population
• Prior leadership experience within the health care industry preferred
• Demonstrated success in managing operating expenses
• Previous sales or business development experience preferred
• Excellent written and verbal communication skills and the ability to lead a team
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
• Able to work weekends & Holidays.

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information

Benefits Offered (Full Time)

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.