Case Manager

Monarch Communities; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement with Company Match

PTO and Holidays

Tuition Reimbursement

Life Insurance/AD&D

Job summary

Monarch Communities is seeking a Case Manager to support resident safety and quality of life at our New York community. You will coordinate move‑in activities, maintain DOH records, and liaise with agencies to ensure compliant operations.

The role involves documenting case management details, collaborating with the team, and occasionally covering weekends as Manager on Duty. A nursing license may expand duties as directed.

Qualifications

• Bachelor's or Master's in HR or service delivery with 1 year of full-time experience, or an associate degree with 3 years of experience.
• Leadership experience in health care preferred.
• Demonstrated success in managing operating expenses.
• Excellent written and verbal communication and ability to lead a team.
• Proficiency in Microsoft Office (Windows, Outlook, Excel).

Responsibilities

• Ensure apartments are clean and prepared for new residents prior to arrival.
• Meet with residents/families on move-in day to orient them and staff.
• Maintain relations with government agencies on an ongoing basis.
• Submit incident reports to DOH and maintain records.
• Document case management needs and notes (initial, 30-day, and follow‑ups).
• Coordinate with team to resolve resident issues.
• Communicate resident information to the team to ensure quality of care.
• Assist with safe discharge planning and alternate placement when needed.
• Serve as liaison for residents with hospitals or rehab facilities.
• Work with Business Operations Director on insurance and finances.
• Conduct community tours for prospective residents and families.
• Occasional weekend coverage as Manager on Duty.
• When licensed, may assume nursing responsibilities per director.

Skills

Communication

Leadership

MS Office

Education

Bachelor's or Master's in HR or service delivery

Associate degree in HR or service delivery

Tools

Microsoft Office

Job description

Company Culture and Values

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Salary Range: $80,000 - $85,000 Yearly

Reports To:

The Case Manager will report to the Executive Director.

FLSA Classification:

This position is classified as Exempt and is a salaried position.

Job Overview:

Assists in providing a safe environment for the residents of the Community. Ensuring that residents maintain the highest quality of care and life and per DOH regulations.

Responsibilities and Duties

• Ensure apartments are clean and prepared for all new residents prior to their arrival.
• Meet with family/resident on day of move-in to welcome and introduce them to team members, orient family and resident to routines, assist residents in adjustment to the Community.
• Develop and maintain relations and communications with government agencies on an on-going basis.
• Complete, submit, and maintain records of incident reports to DOH, as needed.
• Maintain accurate documentation of case management needs and case management notes, including initial, annual, and on-going pertinent information notes, including initial, 30-day, and Q6 months, and on-going pertinent information notes/change of condition, and discharge.
• Work with residents and team members to respond to and resolve resident issues or conflicts.
• Communicate all pertinent information on new and existing residents to appropriate team members to ensure highest quality of care.
• Assist residents in need of alternate placement by executing a safe discharge plan.
• Serve as a liaison for residents at the hospital, short-term rehab, etc. in assisting with paperwork and coordination of a safe return to the community.
• Work closely with Business Operations Director to assist in answering or resolving any issues pertaining to insurance and finance.
• Conduct tours of the community to potential residents and their families.
• Occasional weekend coverage as Manager on Duty.
• When the Case Manager holds an active nursing license, they may be assigned nursing responsibilities as determined by the Executive Director.
• Participates in and attends all in-service training as scheduled.
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures.
• Other duties as assigned.

Qualifications

Qualifications:

• A bachelor’s or master’s from an accredited college or university with major work inhuman resources or service delivery, and one year of full-time experience in the provision of services to a dependent adult population, OR an associate degree from an accredited college or university with major work inhuman resources or service delivery, and three years of full-time experience in the provision of services to a dependent adult population
• Prior leadership experience within the health care industry preferred
• Demonstrated success in managing operating expenses
• Excellent written and verbal communication skills and the ability to lead a team
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities:

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information

Benefits Offered (Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.