Motorsports Technical Advisor — Field & Dealer Support

Yamaha Motor Finance Corporation; Marietta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor in Marietta, GA. You will provide technical support to Yamaha dealers and customers for Motorsports products, diagnose and resolve issues, and deliver timely guidance for customer satisfaction.

Responsibilities include coordinating repairs, supporting diagnostics via dealer portals, and collaborating across departments to reach objective resolutions while traveling as needed to assist dealers and customers.

Qualifications

• Technical school certification or equivalent combination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.

Responsibilities

• Resolves product and service issues by identifying root causes and coordinating repairs or adjustments.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for Motorsports products.
• Collaborates with Service, Parts, Sales and other departments to address customer and dealer needs.
• Reviews warranty authorizations and claims while adhering to policies and fiscal responsibility.
• Maintains accurate customer and dealer records in applicable systems.
• Supports quality and engineering initiatives with market reports and feedback.

Skills

Technical diagnostics

Customer service

Communication skills

Office software (Excel/Word/Outlook)

Travel readiness

Education

Technical school certification

Tools

Dealer management systems

Diagnostic software

Job description

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor in Marietta, GA. You will provide technical support to Yamaha dealers and customers for Motorsports products, diagnose and resolve issues, and deliver timely guidance for customer satisfaction.

Responsibilities include coordinating repairs, supporting diagnostics via dealer portals, and collaborating across departments to reach objective resolutions while traveling as needed to assist dealers and customers.