Motorsports Technical Advisor - Diagnostics & Support

Yamaha Motor US; Marietta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Ability to borrow Yamaha product

Job summary

Yamaha Motor US is seeking a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. You will provide technical support to Yamaha dealers and customers for Motorsports products and diagnose issues to deliver timely resolutions.

You will collaborate with multiple departments, review warranty claims, and document interactions while traveling as needed to assist dealers and customers. This role requires powersports experience and strong communication skills.

Qualifications

• Technical school certification or equivalent combination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.

Responsibilities

• Resolves product and service issues by identifying root causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports products, including diagnostic tools.
• Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective decisions regarding customer and dealer support matters.
• Reviews and adjudicates warranty authorizations and claims while maintaining fiscal responsibility and adherence to company policies.
• Evaluates dealer and customer requests for assistance and determines appropriate support actions in accordance with YMUS policies.
• Maintains accurate customer and dealer records by documenting interactions and updating account information in applicable systems.
• Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
• Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field as needed.

Skills

Powersports diagnosis

Customer service

Verbal & written communication

Analytical problem solving

MS Office proficiency

Travel ability

Education

Technical school certification or equivalent

Tools

Dealer management systems

Diagnostic software

Job description

Yamaha Motor US is seeking a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. You will provide technical support to Yamaha dealers and customers for Motorsports products and diagnose issues to deliver timely resolutions.

You will collaborate with multiple departments, review warranty claims, and document interactions while traveling as needed to assist dealers and customers. This role requires powersports experience and strong communication skills.