Motorsports Technical Advisor: Field Support & Diagnostics

Yamaha Motor Corporation, USA; Marietta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor to join the Motorsports team in Marietta, GA. The role provides technical support to Yamaha dealers and customers for Motorsports products, diagnosing issues and ensuring timely problem resolution.

The candidate will assist dealers via phone, email, and portal, collaborate across departments, and review warranty claims while maintaining fiscal responsibility. Travel may be required to support dealers and customers.

Qualifications

• Technical school certification or equivalent combination of education and experience.
• 5+ years of experience as a powersports technician.
• Strong diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication with high accuracy.

Responsibilities

• Resolve product and service issues by identifying root causes and coordinating repairs.
• Provide technical diagnostic support to dealers via phone, email, and portal.
• Collaborate with Service, Parts, Sales and other departments for customer/dealer issues.
• Review and adjudicate warranty authorizations and claims per policy.
• Assess dealer/customer requests and determine appropriate support actions.
• Maintain accurate records of interactions in core systems.
• Support quality initiatives with market reports and feedback on product concerns.
• Provide technical support to Customer Relations and Dealer Support teams; travel as needed.
• Perform routine to moderately complex tasks with limited supervision; exercise judgment on repairs.
• Authorize goodwill assistance up to $2,500 per policy.

Skills

Powersports technician

Diagnostics

Customer service

Education

Technical school certification

Tools

Diagnostic software

Dealer management systems

Job description

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor to join the Motorsports team in Marietta, GA. The role provides technical support to Yamaha dealers and customers for Motorsports products, diagnosing issues and ensuring timely problem resolution.

The candidate will assist dealers via phone, email, and portal, collaborate across departments, and review warranty claims while maintaining fiscal responsibility. Travel may be required to support dealers and customers.