Technical Advisor

Yamaha Motor Corporation, USA; Marietta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor to join the Motorsports team in Marietta, GA. The role provides technical support to Yamaha dealers and customers for Motorsports products, diagnosing issues and ensuring timely problem resolution.

The candidate will assist dealers via phone, email, and portal, collaborate across departments, and review warranty claims while maintaining fiscal responsibility. Travel may be required to support dealers and customers.

Qualifications

• Technical school certification or equivalent combination of education and experience.
• 5+ years of experience as a powersports technician.
• Strong diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication with high accuracy.

Responsibilities

• Resolve product and service issues by identifying root causes and coordinating repairs.
• Provide technical diagnostic support to dealers via phone, email, and portal.
• Collaborate with Service, Parts, Sales and other departments for customer/dealer issues.
• Review and adjudicate warranty authorizations and claims per policy.
• Assess dealer/customer requests and determine appropriate support actions.
• Maintain accurate records of interactions in core systems.
• Support quality initiatives with market reports and feedback on product concerns.
• Provide technical support to Customer Relations and Dealer Support teams; travel as needed.
• Perform routine to moderately complex tasks with limited supervision; exercise judgment on repairs.
• Authorize goodwill assistance up to $2,500 per policy.

Skills

Powersports technician

Diagnostics

Customer service

Education

Technical school certification

Tools

Diagnostic software

Dealer management systems

Job description

Yamaha has an excellent opportunity for a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. In this role you will provide technical support to Yamaha dealers and customers for Motorsports (Motorcycle and ROV) products. This role diagnoses and resolves product and service issues, delivers technical guidance, and supports customer satisfaction through timely and effective problem resolution.

What You'll Be Doing

• Resolves product and service issues by identifying root causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports (Motorcycle, RV) and eBike products, including the use of Yamaha diagnostic tools.
• Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective, equitable decisions regarding customer and dealer support matters.
• Reviews and accurately adjudicate warranty authorizations and claims while maintaining fiscal responsibility and adherence to company policies.
• Evaluates dealer and customer requests for assistance related to Yamaha products and determines appropriate support actions in accordance with YMUS policies and guidelines.
• Maintains accurate customer and dealer records by documenting interactions and updating account information in applicable systems.
• Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
• Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field, as needed, to assist dealers and customers.
• Performs a variety of routine and moderately complex assignments with limited supervision. Exercise independent judgment when negotiating repair costs, authorizing repairs, and determining appropriate customer assistance.
• Authorized to approve goodwill assistance up to $2,500 in accordance with company policy.

What You Need To Be Successful

• Technical school certification or an equivalent combination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel as required to support dealer and customer needs.
• Experience with motorcycles, side-by-side, ATV's, snowmobiles, or similar recreational vehicle service and diagnostics preferred.
• Experience with dealer management systems and diagnostic software preferred.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.