Technical Advisor

Yamaha Indonesia Motor Manufacturing; Marietta (GA); Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) and Profit Sharing

Fertility Benefits

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Ability to borrow Yamaha product

Resumo da oferta

Yamaha Motor US is seeking a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. You will provide technical support to Yamaha dealers and customers for Motorsports products and diagnose issues to deliver timely resolutions.

You will collaborate with multiple departments, review warranty claims, and document interactions while traveling as needed to assist dealers and customers. This role requires powersports experience and strong communication skills.

Qualificações

• Technical school certification or equivalent combination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.

Responsabilidades

• Resolves product and service issues by identifying root causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports products, including diagnostic tools.
• Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective decisions regarding customer and dealer support matters.
• Reviews and adjudicates warranty authorizations and claims while maintaining fiscal responsibility and adherence to company policies.
• Evaluates dealer and customer requests for assistance and determines appropriate support actions in accordance with YMUS policies.
• Maintains accurate customer and dealer records by documenting interactions and updating account information in applicable systems.
• Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
• Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field as needed.

Conhecimentos

Powersports diagnosis

Customer service

Verbal & written communication

Analytical problem solving

MS Office proficiency

Travel ability

Formação académica

Technical school certification or equivalent

Ferramentas

Dealer management systems

Diagnostic software

Descrição da oferta de emprego

Yamaha has an excellent opportunity for aMotorsports Technical Advisor to join our Motorsports team in Marietta, GA . In this role you will provide technical support to Yamaha dealers and customers for Motorsports (Motorcycle and ROV) products. This role diagnoses and resolves product and service issues, delivers technical guidance, and supports customer satisfaction throughtimelyand effective problem resolution.

What you'll be doing:

• Resolves product and service issues byidentifyingroot causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports (Motorcycle, RV) andeBikeproducts, including the use of Yamaha diagnostic tools.
• Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective,equitabledecisionsregardingcustomer and dealer support matters.
• Reviews and accuratelyadjudicatewarranty authorizations and claims whilemaintainingfiscal responsibility and adherence to company policies.
• Evaluates dealer and customer requests forassistancerelated to Yamaha products and determinesappropriate supportactionsin accordance withYMUS policies and guidelines.
• Maintainsaccuratecustomer and dealer records by documenting interactions and updating account information in applicable systems.
• Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
• Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field,as needed,toassistdealers and customers.
• Performs a variety of routine and moderately complex assignments with limited supervision. Exercise independent judgment when negotiating repair costs, authorizing repairs, and determiningappropriatecustomerassistance. Authorized to approve goodwillassistanceup to $2,500in accordance withcompany policy.

What you need to be successful:

• Technical school certification oran equivalentcombination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.
• Proficiencyin Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel asrequiredto support dealer and customer needs.
• Experience withmotorcycles, side-by-side, ATV's, snowmobiles, or similar recreational vehicle service and diagnostics preferred.
• Experience with dealer management systems and diagnostic software preferred.

Don’tmeet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, assuchwe are dedicated to building a diverse, inclusive,and authentic workplace. Ifyou’reexcited about this role but yourpast experiencedoesn’talign perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’sin it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genderidentify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Area of Interest

Service

Company/ Affiliate Company:

Yamaha Motor Crp. USA