Motor Vehicle CSR — In-Office Role

State of Utah; Salt Lake City (UT); On-site; USD 21,000 - 38,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The State of Utah is seeking a Customer Service Representative for the Motor Vehicle Contact Center in Salt Lake City. You will handle customer inquiries by phone, guide customers through motor vehicle transactions, and ensure accurate data entry and processing of fees.

This role requires excellent communication and attention to detail. In-Office / On-Site work environment with benefits eligibility and background check requirements.

Qualifications

• Experience in customer service in a call center environment.
• Strong written and oral communication skills.
• Attention to detail and excellent listening skills.
• Ability to follow instructions and work collaboratively.

Responsibilities

• Assist customers over the telephone with questions and requirements for Motor Vehicle transactions.
• Retrieve customer information from the motor vehicle database and process transactions.
• Process and collect fees for motor vehicle processes, including title and registration changes.

Skills

Customer service

Written & oral communication

Call center environment

Attention to detail

People skills

Following instructions

Active listening

Job description

The State of Utah is seeking a Customer Service Representative for the Motor Vehicle Contact Center in Salt Lake City. You will handle customer inquiries by phone, guide customers through motor vehicle transactions, and ensure accurate data entry and processing of fees.

This role requires excellent communication and attention to detail. In-Office / On-Site work environment with benefits eligibility and background check requirements.