Customer Service Representative - MVCC

United Trading Group; Salt Lake City (UT); On-site; USD 21,000 - 38,000; Full time

Job summary

Utah State Tax Commission is hiring a Customer Service Representative for the MVCC in Salt Lake City. This in-office role supports a fast-paced call center environment, handling motor vehicle transactions and customer inquiries. A background check and FBI background clearance are required, with a salary between $15.47 and $27.34 per hour.

Full-time position with benefits, deadline 11/01/2026. Non-state employees start at $19.68 per hour; state employees have different guidelines.

Qualifications

• Experience in customer service environments.
• Strong written and oral communication skills.
• Experience in a call center environment preferred.
• Attention to detail in processing transactions.
• Excellent interpersonal skills.

Responsibilities

• Explain rules and regulations to customers over the phone.
• Guide customers through motor vehicle transactions.
• Retrieve customer information from the motor vehicle database.
• Process title and registration transactions and fees.
• Handle various motor vehicle requests such as address changes.

Skills

Customer service

Communication

Call center

Attention to detail

People skills

Following instructions

Active listening

Job description

Customer Service Representative - MVCC

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $15.47 - $27.34 Hourly Wage
Remote Work / In-Office – In-Office / On-Site
Application Deadline – 11/1/2026*

Key Responsibilities

Are you committed to providing the best customer service? Do you enjoy working in a fast paced, call center environment? Working in a collaborative and engaging environment, you will have the chance to interact with people over the telephone. You will also process a variety of motor vehicle transactions. The Customer Services Division of the Utah State Tax Commission in the Motor Vehicle Contact Center (MVCC) is currently looking for a skilled and motivated individual person to fill its Customer Service Representative position.

You must be current on your state and federal tax filings and pass a FBI level background check.

Principle Duties

• Over the telephone by:
  • Explaining rules and regulations in regards to the Motor Vehicle Division
  • Following policy and procedures in regards to the Motor Vehicle Division
  • Guiding and assisting customers in completing motor vehicle transactions
• Using the Motor Vehicle system by:
  • Retrieving customer information from the motor vehicle database
  • Processing motor vehicle title and registration transactions
  • Processing/collecting fees for all motor vehicle processes
  • Processing various transactions, such as address changes, canceling vehicle registrations, etc.

Salary

Non-state employees are hired for this position at $19.68 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Qualifications

The best qualified candidate should have experience in the following:

• Customer service
• Professional written and oral communication skills
• Contact (call) center environment
• Attention to detail
• Terrific people skills
• Following instructions
• Great listening skills

About the Role

Location – 210 North 1950 West
Salt Lake City, Utah, 84134
United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah.

Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information dmv.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].