Customer Service Representative - MVCC

Utah Department of Human Resource Management (DHRM); United States; Remote; USD 21,000 - 38,000; Full time

Job summary

Utah Department of Human Resource Management (DHRM) seeks a Customer Service Representative for the MVCC in Salt Lake City. This in-office role handles motor vehicle inquiries, processes transactions, and explains regulations.

The position requires strong communication, detail orientation, and reliable performance in a fast-paced call center environment. The role offers full-time status, a salary range of $15.47–$27.34 per hour, and eligibility for a full benefits package.

Qualifications

• Customer service experience.
• Professional written and oral communication skills.
• Experience in a call center environment.
• Strong attention to detail.
• Excellent listening and interpersonal skills.

Responsibilities

• Interact with customers over the telephone to explain rules and regulations.
• Guide customers through completing motor vehicle transactions.
• Retrieve customer information from the motor vehicle database and process title/registration transactions.
• Process and collect fees for motor vehicle processes and various transactions.

Skills

Customer service

Call center environment

Attention to detail

Communication skills

Problem solving

Job description

Customer Service Representative - MVCC

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $15.47 - $27.34 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Application Deadline – 11/1/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

Are you committed to providing the best customer service? Do you enjoy working in a fast paced, call center environment? Working in a collaborative and engaging environment, you will have the chance to interact with people over the telephone. You will also process a variety of motor vehicle transactions. The Customer Services Division of the Utah State Tax Commission in the Motor Vehicle Contact Center (MVCC) is currently looking for a skilled and motivated individual person to fill its Customer Service Representative position. You must be current on your state and federal tax filings and pass a FBI level background check.

Principle Duties

• Over the telephone by:
• Explaining rules and regulations in regards to the Motor Vehicle Division
• Following policy and procedures in regards to the Motor Vehicle Division
• Guiding and assisting customers in completing motor vehicle transactions
• Using the Motor Vehicle system by:
• Retrieving customer information from the motor vehicle database
• Processing motor vehicle title and registration transactions
• Processing/collecting fees for all motor vehicle processes
• Processing various transactions, such as address changes, canceling vehicle registrations, etc.Salary

Non-state employees are hired for this position at $19.68 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Qualifications

• Customer service
• Professional written and oral communication skills
• Contact (call) center environment
• Attention to detail
• Terrific people skills
• Following instructions
• Great listening skills

About the Role

Location –
210 North 1950 West
Salt Lake City, Utah, 84134
United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information dmv.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].