Customer Service Representative - MVCC

State of Utah; Salt Lake City (UT); On-site; USD 21,000 - 38,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The State of Utah is seeking a Customer Service Representative for the Motor Vehicle Contact Center in Salt Lake City. You will handle customer inquiries by phone, guide customers through motor vehicle transactions, and ensure accurate data entry and processing of fees.

This role requires excellent communication and attention to detail. In-Office / On-Site work environment with benefits eligibility and background check requirements.

Qualifications

• Experience in customer service in a call center environment.
• Strong written and oral communication skills.
• Attention to detail and excellent listening skills.
• Ability to follow instructions and work collaboratively.

Responsibilities

• Assist customers over the telephone with questions and requirements for Motor Vehicle transactions.
• Retrieve customer information from the motor vehicle database and process transactions.
• Process and collect fees for motor vehicle processes, including title and registration changes.

Skills

Customer service

Written & oral communication

Call center environment

Attention to detail

People skills

Following instructions

Active listening

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $15.47 - $27.34 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Application Deadline – 11/1/2026*

Key Responsibilities

Are you committed to providing the best customer service? Do you enjoy working in a fast paced, call center environment? Working in a collaborative and engaging environment, you will have the chance to interact with people over the telephone. You will also process a variety of motor vehicle transactions. The Customer Services Division of the Utah State Tax Commission in the Motor Vehicle Contact Center (MVCC) is currently looking for a skilled and motivated individual person to fill its Customer Service Representative position.

You must be current on your state and federal tax filings and pass a FBI level background check.

Principle Duties

Requirements

The Motor Vehicle Contact Center is looking for a Customer Service Representative to assist customers over the telephone with questions and requirements. This person will assist the customers:

• Over the telephone by:
  • Explaining rules and regulations in regards to the Motor Vehicle Division
  • Following policy and procedures in regards to the Motor Vehicle Division
  • Guiding and assisting customers in completing motor vehicle transactions
• Using the Motor Vehicle system by:
  • Retrieving customer information from the motor vehicle database
  • Processing motor vehicle title and registration transactions
  • Processing/collecting fees for all motor vehicle processes
  • Processing various transactions, such as address changes, canceling vehicle registrations, etc.

Salary

Non-state employees are hired for this position at $19.68 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Qualifications

The Best Qualified Candidate

The best qualified candidate should have experience in the following:

• Customer service
• Professional written and oral communication skills
• Contact (call) center environment
• Attention to detail
• Terrific people skills
• Following instructions
• Great listening skills

About The Role

Location

210 North 1950 West
Salt Lake City, Utah, 84134
United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency For more information dmv.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].