Motor Claims Specialist

Hastings Insurance Services Limited; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Up to 5% discretionary bonus

Relaxed, friendly & diverse working环境

Career progression and qualifications

Harrys on-site restaurant

Refer a friend £500 bonus

Brand-new Microsoft Surface laptop

25 days holiday + bank holidays + buy&

Job summary

Hastings Direct is seeking a Motor Claims Handler to manage write-off claims and support customers through the claims journey. You will handle inbound and outbound calls, provide clear updates, and ensure empathy and accuracy throughout the process.

Starting salary is £25,150 with progression to £25,500 after training (about 10 weeks). A Mastery level salary of £30,000 is available on progression, with strong coaching and development support.

Qualifications

• Outstanding customer service with verbal and written communication skills.
• Strong active listening and negotiation abilities.
• Proactive, organized, detail-oriented and able to manage workload.

Responsibilities

• Manage a portfolio of policyholder's write-off claims.
• Handle incoming calls from customers and external partners while also making outbound calls.
• Provide excellent customer service with clear expectations and regular updates throughout the claims process.
• Maintain accurate records, reserves and proactive diary system for timely case reviews.

Skills

Outstanding customer service

Verbal and written communication

Active listening

Negotiation

Proactive in work

Organisational skills

Lead conversations and objections

Attention to detail

Job description

Hastings Direct is seeking a Motor Claims Handler to manage write-off claims and support customers through the claims journey. You will handle inbound and outbound calls, provide clear updates, and ensure empathy and accuracy throughout the process.

Starting salary is £25,150 with progression to £25,500 after training (about 10 weeks). A Mastery level salary of £30,000 is available on progression, with strong coaching and development support.