Motor Claims Handler

Sedgwick; United States; Remote; USD 45,000 - 74,000; Full time

Benefits offered by this job

Bonus scheme

20 days leave

Bike to Work

Tax Saver Travel Scheme

Gym membership Dublin 4

Montessori discounts Dublin 4

Employee Assistance Programme

Life Cover

PHI

Exams & professional membership fees

Development opportunities

Job summary

Sedgwick Ireland is seeking a Motor Claims Handler to manage a portfolio of motor damage claims for key clients. You will own the claims, assess liability and quantum, determine coverage, and drive expedient, compliant resolutions.

We welcome applicants with motor claims experience; APA is required, CIP preferred. This remote role offers development opportunities and a supportive team culture in a fast-growing division.

Qualifications

• Experience managing motor claims in line with SLAs and KPIs.
• APA qualification is a minimum requirement; CIP and further qualifications preferred.
• Knowledge to assess liability and quantum, investigate and determine coverage for motor claims.
• Desktop liability investigations, review evidence, determine liability and justify decisions.
• Excellent written and verbal communication with clients and colleagues; complaint handling experience is a plus.

Responsibilities

• Manage a portfolio of motor damage claims for key clients.
• Take ownership of claims, assess liability and quantum, determine coverage, and resolve expediently and compliantly.
• Liaise with clients and internal teams to reduce cycle times and improve outcomes.

Skills

Claims portfolio management

APA qualification

CIP qualification

Technical claims knowledge

Investigation & decision making

Customer & complaint handling

Negotiation & claims resolution

Attention to detail

Adaptability & resilience

Education

APA qualification

CIP qualification

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Claims Handler

Job Location: Ireland – Home working

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

Join our Motor Division as a Claims Handler, managing a portfolio of motor damage claims for key clients.

As a Motor Claims Handler, you’ll take ownership of a portfolio of motor files. You will be required to assess both liability and quantum, determine coverage and manage your assigned claims in an expedient, compliant and customer-focused way.

We’re looking for someone with experience in managing motor claims, ideally gained in a similar motor claims environment. We are looking for someone to join this fast growing team who is looking for opportunities to develop personally and is able to contribute to improving the overall performance of the team.

The skills you will have when you apply:

• Claims Portfolio Management – Essential experience managing motor claims in accordance with SLAs and KPIs.
• Insurance Qualifications – APA qualification is a minimum requirement, ideally the candidate will have CIP and progressing with further qualifications.
• Technical Claims Knowledge – The ideal candidate will have knowledge of how to assess both liability and quantum, the investigations to be undertaken and a good understanding of motor coverages generally. .
• Investigation & Decision Making – Confident carrying out desktop liability investigations, reviewing evidence, determining liability and making accurate, well-reasoned decisions.
• Customer, Client & Complaint Handling – Excellent written and verbal communication skills, with a customer-focused approach, confidence liaising with clients and colleagues, and complaint handling experience considered advantageous.
• Negotiation & Claims Resolution – Strong negotiating, influencing and problem-solving skills, with the ability to investigate and settle claims in a timely, compliant and commercially aware manner.
• Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.
• Adaptability & Resilience – Able to thrive in a dynamic and target-driven environment, managing deadlines, changing priorities and business needs with a positive and flexible approach.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days’ annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, you’ll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance.

From day one, you’ll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career.

You’ll join a team that’s passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates. Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services,in particular when dealing with consumers. This role is classified as a Controlled function(CF5)and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

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