Customer Advisor Motor Claims - Repair

Hastings Insurance Services Limited; EE. UU.; A distancia; USD 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 5% discretionary bonus

Relaxed, friendly & diverse working环境

Career progression and qualifications

Harrys on-site restaurant

Refer a friend £500 bonus

Brand-new Microsoft Surface laptop

25 days holiday + bank holidays + buy&

Descripción de la vacante

Hastings Direct is seeking a Motor Claims Handler to manage write-off claims and support customers through the claims journey. You will handle inbound and outbound calls, provide clear updates, and ensure empathy and accuracy throughout the process.

Starting salary is £25,150 with progression to £25,500 after training (about 10 weeks). A Mastery level salary of £30,000 is available on progression, with strong coaching and development support.

Formación

• Outstanding customer service with verbal and written communication skills.
• Strong active listening and negotiation abilities.
• Proactive, organized, detail-oriented and able to manage workload.

Responsabilidades

• Manage a portfolio of policyholder's write-off claims.
• Handle incoming calls from customers and external partners while also making outbound calls.
• Provide excellent customer service with clear expectations and regular updates throughout the claims process.
• Maintain accurate records, reserves and proactive diary system for timely case reviews.

Conocimientos

Outstanding customer service

Verbal and written communication

Active listening

Negotiation

Proactive in work

Organisational skills

Lead conversations and objections

Attention to detail

Descripción del empleo

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 - 17:30., Salary: The role offers a starting salary of £25,150. Upon successful completion of your training (typically 10 weeks), this will increase to £25,500. From there, we're committed to supporting your growth- with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000., As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim, proactively chasing updates from our repair suppliers. If the vehicle has been deemed a write-off, you will update our customers on the valuation of their vehicle. It's vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey.

What you'll do

• Manage a portfolio of policyholder's write-off claims.
• Handle incoming calls from customers and external partners while also making outbound calls.
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews., As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Why become a part of the Hastings Direct family:

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
• Up to 5% annual discretionary Bonus
• We promote a relaxed, friendly & diverse working environment
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [e-mail] prior to starting any assessments, in order that adjustments can be considered. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Key Skills

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Strong negotiation skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options if their vehicle was been deemed a write-off.