Insurance Claims Resolution Advisor

Carpenters Limited; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model (in relevant role

25 days' holiday per annum

Pension scheme

Life Assurance Scheme (4 x salary)

Medicash health/wellbeing benefits

Wellbeing champions

Training and development opportunities

Funded social events

Job summary

Carpenters Group is seeking a Customer Support Advisor in a hybrid role to investigate and resolve customer queries and complaints about claims. You will work with internal and external teams to ensure fair outcomes and high service standards.

Key qualifications include experience with insurance/nos and a strong focus on Treating Customers Fairly, with excellent communication, attention to detail, and the ability to manage time and IT-based case work. Training and development are supported.

Qualifications

• Experience in the conduct of insurance claims notification and handling processes and/or personal injury claims handling and litigation.
• A strong awareness of good customer service and Treating Customers Fairly.
• Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution.
• Excellent interpersonal and communication skills, both written and oral.
• Organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines;
• Strong IT/case management skills.

Responsibilities

• Handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered;
• Ensure customers are treated fairly and in accordance with all Company policies and procedures;
• Monitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered.
• Assist with the administration and investigation of customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the query;
• Contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible;
• Keep up to date with all insurance, claims and legal developments and procedures and internal processes;
• Assist in the identification of any risk, training or performance needs, both within the team, department and businesswide;
• Contribute to continuous improvement within the Customer Support function;

Skills

Insurance claims handling

Customer service

Treating Customers Fairly

Attention to detail

Interpersonal communication

Time management

IT / case management

Job description

Carpenters Group is seeking a Customer Support Advisor in a hybrid role to investigate and resolve customer queries and complaints about claims. You will work with internal and external teams to ensure fair outcomes and high service standards.

Key qualifications include experience with insurance/nos and a strong focus on Treating Customers Fairly, with excellent communication, attention to detail, and the ability to manage time and IT-based case work. Training and development are supported.