Insurance Customer Support Specialist (Hybrid)

The Acorn Group; United States; Hybrid; USD 36,000 - 38,000; Full time

Benefits offered by this job

35 days’ holiday

24/7 mental health support

Grow with us

Flexible benefits

Hybrid working

Recognition awards

Job summary

The Acorn Group in Liverpool is seeking a Customer Service Representative for a full-time hybrid role. You will respond to insurance policy queries by phone, email and webchat, update records and process policy changes with accuracy.

With in-house FCA training, you will grow your career while handling diverse customer queries and supporting a fast-paced service team. Enjoy hybrid working and supportive benefits.

Qualifications

• Excellent verbal and written communication skills and a can-do attitude.
• Great listening skills with high attention to detail and accuracy.
• Able to solve problems effectively in a fast-paced environment.
• Strong multitasking and time management to handle multiple queries.

Responsibilities

• Respond to customer queries about insurance policies via phone, email and webchat.
• Converse with customers on webchat without compromising chat quality.
• Make changes to customers' insurance policies.
• Provide accurate information about policies to customers.
• Handle queries over direct debit payments and reconciliation.
• Identify customer needs to achieve satisfaction and first-call resolution.
• Update customer records accurately.
• Contact customers for outstanding documentation via phone and email.
• Adhere to FCA compliance procedures at all times.
• Investigate and resolve customer complaints.

Skills

Positive attitude

Communication skills

Listening skills

Attention to detail

Problem solving

Multi-tasking

Empathy

Customer service

Job description

The Acorn Group in Liverpool is seeking a Customer Service Representative for a full-time hybrid role. You will respond to insurance policy queries by phone, email and webchat, update records and process policy changes with accuracy.

With in-house FCA training, you will grow your career while handling diverse customer queries and supporting a fast-paced service team. Enjoy hybrid working and supportive benefits.