Mother-Infant Unit Coordinator: Admin & Patient Flow

Tufts Medicine; Melrose (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free Parking

403(b) retirement plan with hospital"s

Opportunities for growth

Tuition reimbursement

Job summary

Tufts Medicine Melrose/Wakefield Hospital is seeking an administrative coordinator to streamline patient activity and information flow across units under clinical leadership. You will perform clerical tasks, manage patient charts, communicate with admissions and departments, and ensure timely documentation and follow-through in a fast-paced hospital setting.

Your role supports patient care, service excellence, and efficient operations, with shift coverage including days and evenings and every

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Experience in a healthcare setting or customer service is preferred.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Review bed assignments and relay information to clinical staff.
• Greet and direct patients, visitors, physicians, and hospital personnel arriving on the unit.
• Assemble and maintain patient charts per hospital policy; file data in medical records.
• Prepare and maintain medical records, label patient names, and update bed boards and charts.
• Transcribe physician orders to appropriate information sites and follow through.
• Support nursing unit communications, triage calls, and relay messages with professional etiquette.
• Use hospital systems to enter/verify data and generate reports; report outages.
• Collaborate with case management, social workers, and nursing staff for follow-up appointments.
• Coordinate communications during emergencies or STAT requests.
• Ensure during off-shift/weekend orders are completed or appropriately handed over.
• Coordinate unit activities during electronic downtime and manage attendance records.
• Monitor inventory and arrange equipment returns.
• Share information in staff meetings and assist with orientation of new coordinators.

Skills

Excellent communication

Excellent organizational skills

Computer literacy

Medical terminology knowledge

Problem solving

Teamwork

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine Melrose/Wakefield Hospital is seeking an administrative coordinator to streamline patient activity and information flow across units under clinical leadership. You will perform clerical tasks, manage patient charts, communicate with admissions and departments, and ensure timely documentation and follow-through in a fast-paced hospital setting.

Your role supports patient care, service excellence, and efficient operations, with shift coverage including days and evenings and every