Mortgage Servicing Specialist — Member Support

WCCU Credit Union; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

WCCU Credit Union is seeking a Mortgage Servicing professional to manage day-to-day servicing tasks for portfolio and secondary market loans. You will handle member inquiries, perform research, and ensure accurate loan setup and maintenance in the servicing system.

Responsibilities include ARM adjustments, escrow analyses, tax and insurance payments, and preparing servicing reports for major loan programs. You will collaborate with the Mortgage team, uphold regulatory standards, and provide

Qualifications

• Exceptional organizational skills and attention to detail.
• Ability to work well under pressure to meet deadlines.
• Ability to input information quickly, accurately and efficiently on a personal computer.
• Exceptional problem-solving skills and a strong desire to provide effective solutions.
• Strong mathematical and typing skills.
• Ability to adapt in a growing & changing environment.
• Strong written and verbal communication skills.
• Highest degree of integrity and professionalism.
• Strives for 100% accuracy and compliance with regulatory agencies
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely.

Responsibilities

• Provide exceptional member service by responding to inquiries and resolving servicing concerns.
• Collaborate with Mortgage team to provide servicing support and resolve loan issues.
• Review newly originated mortgage loans for accuracy and proper setup in servicing system.
• Maintain mortgage loan records for portfolio and secondary market loans.
• Research and resolve property tax, insurance, and escrow-related issues.
• Perform monthly ARM adjustments and ensure accurate calculations.
• Complete annual escrow analyses and ensure notices are sent within timelines.
• Process paid loan reports and prepare mortgage servicing documents.
• Assist with processing partial releases, deferrals, modifications, and related paperwork.
• Assist members with insurance questions and coordinate with third-party tracking provider.
• Work with members to resolve hazard insurance claims.
• Review CPI reports to identify accounts needing follow-up or force-placed insurance decisions.
• Process and disburse property tax and insurance payments.
• Prepare mortgage loans for payoff and ensure accurate payoff info.
• Prepare and submit mortgage servicing reports for MPF, Fannie Mae, and USDA programs.
• Ensure servicing activities meet investor, agency, and regulatory deadlines.
• Ensure EOD and Month-End processing within servicing platform is timely.
• Serve as administrator for mortgage servicing platform, including user access and troubleshooting.
• Identify opportunities to improve processes and efficiency.
• Maintain accurate loan documentation to support audits and regulatory requirements.

Skills

Organizational skills

Attention to detail

Work under pressure

Data entry speed

Problem solving

Mathematical ability

Effective communication

Integrity and professionalism

Education

Two to three years experience in a financial institution

Tools

Microsoft Suite

Job description

WCCU Credit Union is seeking a Mortgage Servicing professional to manage day-to-day servicing tasks for portfolio and secondary market loans. You will handle member inquiries, perform research, and ensure accurate loan setup and maintenance in the servicing system.

Responsibilities include ARM adjustments, escrow analyses, tax and insurance payments, and preparing servicing reports for major loan programs. You will collaborate with the Mortgage team, uphold regulatory standards, and provide