Mortgage Servicing Specialist: Customer-Focused Finance

Blaze Credit Union; Falcon Heights (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental insurance

Vision insurance

Quarterly bonuses

Job summary

Blaze Credit Union is seeking a Mortgage Servicing Specialist to provide accurate, timely support across the life of a mortgage loan. You will handle borrower inquiries, process servicing transactions, maintain loan records, and ensure compliance with company and regulatory requirements.

You will work with internal teams to resolve issues, manage escrow and PMI tasks, and deliver professional customer service while adhering to Blaze's values.

Qualifications

• Minimum high school degree or equivalent.
• Minimum 1-2 years similar or related financial experience.

Responsibilities

• Respond to borrower and internal inquiries about payments, escrow, balances, fees, payoffs, and activity.
• Research and resolve loan servicing issues, discrepancies, and account corrections.
• Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately.
• Maintain accurate documentation of account activity and borrower communications.
• Follow applicable servicing procedures, investor guidelines, and regulatory requirements.
• Collaborate with internal departments to resolve borrower and loan-level issues.
• Provide professional, empathetic, and solutions-focused customer service.
• Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
• Manage loss draft requests to ensure collateral is protected.
• Effectively track paid off mortgages; draft and record releases.

Skills

Communication skills

MS Office / Microsoft products

Multi-tasking

Financial software knowledge

Attention to detail

Education

High school diploma

Tools

FiservDNA

Encompass

Job description

Blaze Credit Union is seeking a Mortgage Servicing Specialist to provide accurate, timely support across the life of a mortgage loan. You will handle borrower inquiries, process servicing transactions, maintain loan records, and ensure compliance with company and regulatory requirements.

You will work with internal teams to resolve issues, manage escrow and PMI tasks, and deliver professional customer service while adhering to Blaze's values.