Mortgage Servicing Call Specialist

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO after 30 days

Parental/maternity leave benefits

Adoption reimbursement

Paid training and career development

Medical, dental, vision and life ins.

401k with employer match

Mortgage discounts

Fitness center membership

Job summary

United Wholesale Mortgage (UWM) is hiring a Customer Care Servicing Specialist to be the key contact for mortgage clients, handling calls, emails, and reports with a focus on phone engagement. You will support sub-servicer operations and cross-train across Servicing.

The role requires 1+ years in customer service or mortgage industry, strong communication and analytical skills, and proficiency in Excel and MS Office. Onsite, full-time position with robust perks.

Qualifications

• 1+ years experience in customer service handling high call volumes or mortgage industry.
• Excellent customer service and communication skills.
• Strong analytical abilities and proficiency with Excel, including formulas and PivotTables.
• MS Office proficiency, self-motivated and adaptable to a fast-paced environment.
• High school diploma or equivalent; onsite, full-time attendance.
• Nice to have mortgage servicing experience and bilingual English/Spanish.

Responsibilities

• Accept incoming calls from clients and make outbound calls as needed.
• Respond to client emails and work various reports as assigned.
• Assist and oversee our sub-servicer and cross-train in Servicing.
• Maintain relationships with mortgage clients and advise as needed.
• Focus heavily on phone contact with clients.

Skills

Customer service

Communication

Analytical skills

Excel

PivotTables

MS Office

Multitasking

Fast-paced work

Positive attitude

Education

High school diploma or equivalent

Tools

Excel

PivotTables

VLOOKUPs

MS Office

Job description

United Wholesale Mortgage (UWM) is hiring a Customer Care Servicing Specialist to be the key contact for mortgage clients, handling calls, emails, and reports with a focus on phone engagement. You will support sub-servicer operations and cross-train across Servicing.

The role requires 1+ years in customer service or mortgage industry, strong communication and analytical skills, and proficiency in Excel and MS Office. Onsite, full-time position with robust perks.