Mortgage Servicing Specialist I — Weekly Pay & Benefits

Lake Michigan Credit Union; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Mortgage Servicing Contact Center Specialist I in Grand Rapids, MI. This full-time, on-site position handles member inquiries related to mortgage servicing, payments, online banking, and statements, while maintaining compliance and service standards.

Ideal candidates have 1–2 years in customer service, banking, or mortgage, along with strong communication and organizational skills.

Qualifications

• 1-2 years combined experience in Customer Service, Banking and/or Mortgage.
• High School Diploma or GED required; some higher education preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Answer member inquiries about mortgage servicing functions, including payments, online banking, escrow, and statements.
• Assist with mortgage servicing inbox tasks, audit doc prep, and system testing as needed.
• Adhere to applicable laws, CU policies, and complete required training by due date.

Skills

Customer Service

Communication

Analytical thinking

Time management

Teamwork

Self-motivation

Independent work

Education

High School Diploma

Tools

MSP Black Knight

Core Banking System

Microsoft Office

Job description

Lake Michigan Credit Union is seeking a Mortgage Servicing Contact Center Specialist I in Grand Rapids, MI. This full-time, on-site position handles member inquiries related to mortgage servicing, payments, online banking, and statements, while maintaining compliance and service standards.

Ideal candidates have 1–2 years in customer service, banking, or mortgage, along with strong communication and organizational skills.