Mortgage Servicing Specialist I

Lake Michigan Credit Union; United States; Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Health coverage

Tuition reimbursement

Zusammenfassung

Lake Michigan Credit Union is seeking a Mortgage Servicing Contact Center Specialist I in Grand Rapids, MI. This full-time, on-site position handles member inquiries related to mortgage servicing, payments, online banking, and statements, while maintaining compliance and service standards.

Ideal candidates have 1–2 years in customer service, banking, or mortgage, along with strong communication and organizational skills.

Qualifikationen

• 1-2 years combined experience in Customer Service, Banking and/or Mortgage.
• High School Diploma or GED required; some higher education preferred.
• Excellent written and verbal communication skills.

Aufgaben

• Answer member inquiries about mortgage servicing functions, including payments, online banking, escrow, and statements.
• Assist with mortgage servicing inbox tasks, audit doc prep, and system testing as needed.
• Adhere to applicable laws, CU policies, and complete required training by due date.

Kenntnisse

Customer Service

Communication

Analytical thinking

Time management

Teamwork

Self-motivation

Independent work

Ausbildung

High School Diploma

Tools

MSP Black Knight

Core Banking System

Microsoft Office

Jobbeschreibung

Primary Location: Grand Rapids, MI Employee Status: Full-Time Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

LMCU is looking for a Mortgage Servicing Contact Center Specialist I, who is primarily responsible for answering phone inquiries relating to all mortgage servicing functions. This individual is responsible for communication with members, internal staff and outside vendors while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.

What you’ll do:

• Answers telephone inquiries from members relating to all servicing functions including, but not limited to: making payments, tech support online banking mortgage portal, payment posting questions, escrow analysis questions, setting appropriate tasks, updating member information, processing payoffs, processing curtailments, preparing routine letters, providing monthly billing statements, doing account research, etc.
• Performs other job duties assigned by supervisor including, but not limited to: assisting with mortgage servicing inbox tasks, audit doc preparation, and system testing.
• Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, adhering to CU policies and procedures, and completing required training by due date.

The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union by adhering to the 5 Star Promise, by openly contributing to the success of others on the team, actively participating in I AM LMCU, and by living the core values that define the PRIDE culture.

What You’ll Bring:

• 1-2 years combined experience in Customer Service, Banking and/or Mortgage
• High School Diploma or GED required, some higher education preferred
• Excellent written and verbal communication skills.
• Mortgage Servicing System (MSP Black Knight)
• Core Banking System
• Microsoft Office Customer Service skills
• Analytical problem solving skills
• ability to work independently or as part of a team
• self-motivated
• effective time management
• high levels of personal organization

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

LMCU is an Equal Opportunity Employer