Entry-Level Mortgage Servicing Support Specialist

United Wholesale Mortgage; Pontiac (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off after 30 days

Parental leave benefits after 12 meses

Adoption reimbursement

401k with employer match

Mortgage discount

Job summary

United Wholesale Mortgage seeks a Customer Care Servicing Specialist to act as the primary contact for mortgage clients. You will handle inbound and outbound calls, respond to emails, and work with servicing reports while supporting sub-servicers.

The role is onsite in Michigan, requires 1+ year in customer service or mortgage experience, and emphasizes strong communication, Excel skills, and a proactive attitude.

Qualifications

• 1+ years in customer service with high-volume calls or mortgage industry experience.
• Excellent customer service and communication skills.
• Strong analytical and computer skills (Excel, MS Office).

Responsibilities

• Accept incoming calls from clients and provide assistance.
• Make outbound calls and respond to client emails.
• Work on assigned reports and data tasks.
• Support sub-servicer operations and cross-train within Servicing.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Excel (VLOOKUPs)

PivotTables

Job description

United Wholesale Mortgage seeks a Customer Care Servicing Specialist to act as the primary contact for mortgage clients. You will handle inbound and outbound calls, respond to emails, and work with servicing reports while supporting sub-servicers.

The role is onsite in Michigan, requires 1+ year in customer service or mortgage experience, and emphasizes strong communication, Excel skills, and a proactive attitude.