Mortgage Servicing Processor - Full Time

1ST MIDAMERICA CREDIT; Bethalto (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

1 st MidAmerica Mortgage is seeking a member-focused Mortgage Servicer to handle day-to-day loan servicing, including payment posting, escrow processing, and addressing member questions. The role emphasizes accuracy, compliance, and strong customer service.

You will post payments, import loans, reconcile accounts, and work across credit union locations during business hours, Monday to Friday with occasional Saturday shifts, contributing to a supportive team environment.

Qualifications

• Must have strong customer service skills and clear communication.
• Attention to detail and accuracy in processing mortgage transactions.
• Experience in mortgage servicing orRelated banking tasks is a plus.

Responsibilities

• Post payments, import new loans, account maintenance.
• Provide excellent member service and resolve inquiries.
• Balance and reconcile accounts.
• Ensure compliance with policies and regulations.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Mortgage Servicing Processor - Full Time

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Mortgage Servicer.

Job Summary:

We are seeking a member-focused Mortgage Servicer to manage the day-to-day of mortgage loan servicing, including payment posting, escrow account processing and analysis and answering member concerns with their home loan.

Key Responsibilities:

• Post payments, import new loans, account maintenance.
• Provide excellent member service and resolve inquiries.
• Balance and reconcile accounts.
• Ensure compliance with policies and regulations.

Qualifications:

• High school diploma or equivalent.
• Prior Mortgage experience preferred but not required.
• Customer service experience is a plus.
• Strong communication skills and attention to detail.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday – Friday 8:00 AM – 5:00 PM
• Saturday Hours 8:00 AM – 12:00 PM (No more than 1 per month)
• Full Time Employees have a 40-hour work week within the hours listed above.

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.