Mortgage Servicing Pro: Escrow & Investor Ops

Salal Credit Union; Washington (District of Columbia); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Profit-sharing bonus program

Health, dental and vision insurance (H

Company-paid HSA contributions

Paid time off (vacation, sick, holiday

Tuition reimbursement

401(k) with employer match

Monthly transportation subsidy

And more!

Job summary

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and deliver outstanding support to members and partners. The role combines servicing expertise with problem solving, regulatory compliance, and cross-team collaboration to keep loans accurate and timely.

In this hybrid position, expect onsite work 2-3 days weekly with a standard schedule Monday–Friday, 9:00 a.m.–5:30 p.m. Training may require more time onsite as needed.

Qualifications

• At least one year of mortgage industry experience preferred.
• Strong customer service experience with clear professional communication.
• Ability to manage multiple responsibilities and maintain accuracy in a fast-paced environment.
• Analytical and problem-solving skills to research and resolve loan servicing issues.

Responsibilities

• Perform mortgage servicing activities such as payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts, including escrow analysis, property tax and insurance tracking, premium payments, and compliance with flood and hazard insurance requirements.
• Complete month-end servicing functions, including reporting, remitting, reconciling, and balancing mortgage portfolio activity.
• Support secondary market operations by monitoring commitments, delivering loans to investors, extending rate locks when necessary.
• Maintain accurate loan servicing records, process incoming servicing correspondence, generate required notices and disclosures, and assist members with questions regarding their mortgage accounts.

Skills

Mortgage industry experience

Customer service

Multitasking

Analytical problem solving

Job description

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and deliver outstanding support to members and partners. The role combines servicing expertise with problem solving, regulatory compliance, and cross-team collaboration to keep loans accurate and timely.

In this hybrid position, expect onsite work 2-3 days weekly with a standard schedule Monday–Friday, 9:00 a.m.–5:30 p.m. Training may require more time onsite as needed.