Mortgage Servicing Specialist

First Community Bank; Lexington (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

First Community Bank in the United States is seeking a Mortgage Servicing Associate to support interim servicing of residential loans sold on the secondary market. You will handle loan setup, pay-off, account reconciliations, and customer service while managing past-due collections.

Responsibilities include posting loans to the servicing system, verifying data transfers from origination systems to the servicing ledger, and monitoring initial mortgage payments.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum 2 years of experience in mortgage servicing or related financial services role.
• Experience with mortgage servicing systems and loan origination systems preferred.

Responsibilities

• Board mortgage loans to the servicing system accurately and timely upon receipt of closing packages.
• Verify transfer of loan fees, terms, and data from origination to servicing systems and GL.
• Monitor receipt of initial mortgage payments for serviced loans.
• Process loan payoffs in the servicing system and reconcile investor purchase advices.
• Balance and reconcile designated general ledger accounts and DDAs daily.
• Research and resolve account variances within timelines and compliance standards.
• Provide exceptional customer service to secondary market and portfolio mortgage customers.
• Conduct collection activities for delinquent payments and discuss repayment options.
• Develop and maintain department procedures for compliance and efficiency.
• Cross-train with team and provide backup to ensure business continuity.

Skills

Attention to detail

Analytical skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Position Summary

This position will be
responsible for the interim servicing of the residential loans sold on the secondary market. Responsibilities include performing duties of loan set-up,
loan pay-off, account reconciliations, customer service and past-due
collections.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Board mortgage loans to the servicing system accurately and timely
  upon receipt of completed loan closing packages.
• Verify the accurate transfer of loan fees, terms, and related data
  from the loan origination system to the servicing system and general
  ledger.
• Monitor and track receipt of initial mortgage payments for loans
  serviced by the Bank.
• Process loan payoffs in the servicing system upon receipt and
  reconciliation of investor purchase advices.
• Perform daily monitoring, balancing, and reconciliation of
  assigned general ledger accounts and designated demand deposit accounts
  (DDA).
• Research and resolve account variances within established
  timelines and compliance standards.
• Provide exceptional customer service and support to both secondary
  market and portfolio mortgage customers.
• Conduct collection activities, including contacting customers with
  delinquent mortgage payments to discuss repayment options and account
  status.
• Develop, document, and maintain department procedures to ensure
  compliance, consistency, and operational efficiency.
• Cross-train with team members and provide backup support to ensure
  business continuity and coverage of critical functions.

Qualifications

Education & Experience

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Business, Finance, Accounting, or a
  related field preferred.
• Minimum of 2 years of experience in mortgage
  servicing, mortgage operations, loan processing, banking operations, or a
  related financial services role.
• Experience with mortgage servicing systems and
  loan origination systems preferred.

Knowledge & Skills

• Working knowledge of mortgage servicing
  practices, investor loan purchases, payment processing, and collections.
• Understanding of general ledger balancing,
  account reconciliation, and basic accounting principles.
• Strong attention to detail with a high level of
  accuracy in data entry, balancing, and transaction processing.
• Excellent analytical and problem-solving skills
  with the ability to research and resolve discrepancies in a timely manner.
• Strong customer service and interpersonal skills,
  with the ability to communicate professionally with customers and internal
  stakeholders.
• Ability to prioritize multiple tasks, meet
  deadlines, and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications,
  including Excel, Word, and Outlook.
• Strong written communication skills with the
  ability to create and maintain procedures and documentation.
• Ability to work independently and collaboratively
  as part of a team.
• Demonstrated commitment to confidentiality,
  compliance, and operational risk management.

Other Requirements

• Ability to cross-train on departmental functions
  and provide backup support as needed.
• Willingness to adapt to changing priorities and
  operational needs.
• Regular and reliable attendance.

FIRST COMMUNITY BANK (SC) is an EEO Employer - M/F/Disability/Protected Veteran Status

View all jobs at this company