Mortgage Servicing Specialist

Salal Credit Union; Washington (District of Columbia); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Profit-sharing bonus program

Health, dental and vision insurance (H

Company-paid HSA contributions

Paid time off (vacation, sick, holiday

Tuition reimbursement

401(k) with employer match

Monthly transportation subsidy

And more!

Job summary

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and deliver outstanding support to members and partners. The role combines servicing expertise with problem solving, regulatory compliance, and cross-team collaboration to keep loans accurate and timely.

In this hybrid position, expect onsite work 2-3 days weekly with a standard schedule Monday–Friday, 9:00 a.m.–5:30 p.m. Training may require more time onsite as needed.

Qualifications

• At least one year of mortgage industry experience preferred.
• Strong customer service experience with clear professional communication.
• Ability to manage multiple responsibilities and maintain accuracy in a fast-paced environment.
• Analytical and problem-solving skills to research and resolve loan servicing issues.

Responsibilities

• Perform mortgage servicing activities such as payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts, including escrow analysis, property tax and insurance tracking, premium payments, and compliance with flood and hazard insurance requirements.
• Complete month-end servicing functions, including reporting, remitting, reconciling, and balancing mortgage portfolio activity.
• Support secondary market operations by monitoring commitments, delivering loans to investors, extending rate locks when necessary.
• Maintain accurate loan servicing records, process incoming servicing correspondence, generate required notices and disclosures, and assist members with questions regarding their mortgage accounts.

Skills

Mortgage industry experience

Customer service

Multitasking

Analytical problem solving

Job description

Job Description

As a Mortgage Servicing Specialist, you'll play a key role in ensuring the accurate servicing of Salal Credit Union's real estate loan portfolio while delivering exceptional support to members, business partners, and internal teams. This position combines mortgage servicing expertise, problem-solving, and member service to help ensure loans are serviced accurately, timely, and in compliance with regulatory and investor requirements.

You'll work closely with the Mortgage Servicing team to manage escrow administration, loan servicing functions, investor reporting, secondary market activities, and member inquiries. Success in this role requires strong attention to detail, excellent communication skills, and the ability to balance multiple priorities in a fast-paced environment.

Work Location & Schedule

This is a hybrid position - team members are expected to work onsite 2-3 days per week to support operational functions. During the training period, increased onsite attendance will be required. The regular schedule for this role is Monday - Friday, 9:00 a.m. to 5:30 p.m. with a 30-minute lunch break.

What you'll do:

• Perform mortgage servicing activities such as payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts, including escrow analysis, property tax and insurance tracking, premium payments, and compliance with flood and hazard insurance requirements.
• Complete month-end servicing functions, including reporting, remitting, reconciling, and balancing mortgage portfolio activity.
• Support secondary market operations by monitoring commitments, delivering loans to investors, extending rate locks when necessary.
• Maintain accurate loan servicing records, process incoming servicing correspondence, generate required notices and disclosures, and assist members with questions regarding their mortgage accounts.

What you'll bring:

• At least one year of mortgage industry experience preferred.
• Strong customer service experience with the ability to communicate clearly and professionally by phone, in writing, and in person.
• Ability to manage multiple responsibilities, prioritize work effectively, and maintain accuracy in a high-volume environment.
• Analytical and problem-solving skills with the ability to independently research and resolve loan servicing issues.

What we offer:

Competitive salary range for this role is $22.25-$31.15 per hour. This represents the entire base salary range for this position.

Most candidates can expect a starting offer between $24.90-$27.60 per hour depending on experience.

• Ability to earn additional compensation through our profit-sharing bonus program.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Paid time off plans that include vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan including an employer match.
• Monthly transportation subsidy.
• And more!

About Salal Credit Union:

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts. Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at . If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.