Mortgage Servicing Supervisor

Multipli Federal Credit Union; Columbia Township (MO); Hybrid; USD 40,000 - 61,000; Full time

Job summary

Multipli Federal Credit Union is seeking a Mortgage Servicing Manager in Columbia, MO. The role oversees day-to-day servicing operations, assists the VP of Mortgage Servicing, and develops processes and procedures to ensure efficient performance.

Responsibilities include staff training, tasks such as escrow analyses and PMI notifications, and acting as the first point of contact for staff and members. Remote work is allowed during business hours with supervisor approval.

Qualifications

• 3–5 years of mortgage servicing experience.
• Two-year college degree or equivalent training.
• Good communication and keyboard skills.

Responsibilities

• Directly manage mortgage servicing staff and training.
• Oversee monthly/quarterly/annual servicing tasks.
• Serve as first point of escalation for staff and members.
• Collaborate with staff to identify and solve issues.

Skills

3-5 years experience

Excellent communication

Ten key calculator

Keyboard skills

Education

Two-year college degree

Certifications or vendor training

Tools

Microsoft Excel

Job description

Job Details:

Job Location: 111 EAST BROADWAY - COLUMBIA, MO 65203, Position Type: Full Time, Salary Range: $28.90 - $43.35 Hourly, Job Category: Real Estate, Role: Responsible for helping to oversee the day-to-day operation of the mortgage servicing staff, assisting the VP of Mortgage Servicing with management of staff, completion of high level servicing tasks and development of processes and procedures.

Essential Functions & Responsibilities:

• Directly manage mortgage servicing staff, including oversight of day-to-day functions, initial training and continuing education of said staff, and delegation of duties as needed to ensure efficient functioning of the department.
• Assist with monthly, quarterly and annual servicing functions such as insurance notification, PMI notifications, taxes, escrow analysis and 1098 processing.
• First point of escalation for member and/or staff concerns or inquiries.
• Work side by side with staff and supervisors to identify issues, troubleshoot and provide solutions for both one-off problems as well as systemic.
• Assist with interviews of prospective employee and provide input for hiring decisions.
• Manage data quality.
• Performs other related duties as assigned.

Performance Measurements:

• Smooth operation of Mortgage Servicing Department with minimal investor or member complaints.

Qualifications: Knowledge and Skills:

• Experience: Three years to five years of similar or related experience.
• Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Must have good communication skills. Ten key calculator, typewriter and keyboard skills.

Work Environment:

Position is eligible to work remotely during business hours per approval from supervisor.