Escrow Analysis & Servicing Specialist

Union Home Mortgage Corp.; Strongsville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Union Home Mortgage Corp. is seeking an Escrow Support Specialist to administer mortgage escrow accounts across the loan lifecycle, handling real estate taxes, homeowners and flood insurance, PMI/MIP, and escrow analysis in compliance with investor and regulatory requirements.

The role processes transactions, maintains loan records, researches servicing issues, and collaborates with borrowers, investors, and internal partners to ensure timely escrow servicing and accurate loss draft

Qualifications

• High School Diploma or equivalent required.
• 0-3 years of mortgage servicing, banking, financial services, insurance, or related experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to learn and apply mortgage servicing policies, procedures, and regulatory requirements.

Responsibilities

• Process escrow-related transactions accurately and timely in accordance with established procedures and service level expectations.
• Maintain escrow account records and servicing system updates across assigned functions.
• Research and resolve routine servicing inquiries, discrepancies, and exceptions.
• Communicate effectively with borrowers, investors, vendors, insurance carriers, tax authorities, and internal business partners.
• Ensure compliance with investor, agency, regulatory, and company servicing requirements.
• Assist with quality control reviews, audits, reporting activities, and operational initiatives.
• Identify opportunities for process improvement and escalates concerns when appropriate.
• Maintain productivity, quality, and customer service standards.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication skills

MS Office proficiency

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business, Finance, Accounting, or related field

Tools

Mortgage servicing platforms

Workflow systems

Job description

Union Home Mortgage Corp. is seeking an Escrow Support Specialist to administer mortgage escrow accounts across the loan lifecycle, handling real estate taxes, homeowners and flood insurance, PMI/MIP, and escrow analysis in compliance with investor and regulatory requirements.

The role processes transactions, maintains loan records, researches servicing issues, and collaborates with borrowers, investors, and internal partners to ensure timely escrow servicing and accurate loss draft