Mortgage Servicing & Origination Support Specialist

Qualstar Credit Union; Bothell, Northern (WA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick leave

401(k) with employer match

Casual dress code and amenities at Bot

Job summary

Qualstar Credit Union in Bothell, WA is seeking a Mortgage Administrative Assistant to support our Mortgage Servicers and Originators. You will handle day-to-day administration, maintain mortgage records, and assist with servicing tasks.

The role emphasizes organization, attention to detail, and a customer-focused approach within a collaborative lending team. Notary Public commission and NMLS registration requirements apply; prior banking or lending experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Customer service, administrative support or data-entry experience preferred.
• Strong written and verbal communication and organization skills.

Responsibilities

• Provide administrative and operational support to Mortgage Servicers and Mortgage Originators.
• Handle escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintain mortgage-related records including hazard and flood insurance documentation.
• Assist with investor and industry processes including MERS registrations and eNote transfers.
• Partner with Originators to gather documentation and prepare loan files for processing.
• Respond to member and internal inquiries regarding mortgage products and servicing.
• Maintain accurate records across multiple systems and ensure Lending regulations compliance.
• Prepare reports and complete administrative tasks within established deadlines.

Skills

Customer service

Administrative support

Data entry

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Qualstar Credit Union in Bothell, WA is seeking a Mortgage Administrative Assistant to support our Mortgage Servicers and Originators. You will handle day-to-day administration, maintain mortgage records, and assist with servicing tasks.

The role emphasizes organization, attention to detail, and a customer-focused approach within a collaborative lending team. Notary Public commission and NMLS registration requirements apply; prior banking or lending experience is preferred.