Mortgage Servicing Agent

Credit-Unions-of-Alabama; Tuscaloosa (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Credit-Unions-of-Alabama is seeking a Mortgage Loan Servicing Assistant to support members with existing mortgage loans, including escrow processing, OC/LOC advances, payoff requests, and research of archived documents. You will assist mortgage originators in closing and post-closing processes, including document capture and auditing.

The role requires 3–5 years in a financial institution, knowledge of underwriting concepts, and strong communication and organizational skills.

Qualifications

• Education: high school diploma or GED.
• 3–5 years in a financial institution.
• Mortgage lending processing, underwriting, or booking preferred.
• 2+ years in title insurance in lieu of lending experience acceptable.
• Must be eligible for NMLS.

Responsibilities

• Assist members with existing mortgage loan servicing tasks.
• Process escrow, open line of credit advances, payoff requests, and related documentation.
• Support mortgage originators in closing and post-closing activities.
• Coordinate information between members and loan officers in an organized fashion.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail oriented

Customer service

Education

High school diploma or GED

Tools

MS Word

Excel

Branch Suite

Loans PQ

Xpress

Job description

Description

To assist members by servicing their existing mortgage loans, including but not limited to, escrow processing, open line of credit advance request processing, payoff request processing and research of archived documents. Assists mortgage originators in closing and post-closing processes related to mortgage lending, including but not limited to, document capture, auditing of documents and operational support.

Requirements

Education A high school education or GED.

Experience: Three to five years in a financial institution. Prefer three years of consumer and/or mortgage lending experience, including processing, underwriting, or booking loans. Two or more years in the title insurance industry in lieu of lending experience is acceptable.

Interpersonal: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Must be able to coordinate information between members and loan officers in an organized fashion.

Other Skills:

Proficiency in the use of a personal computer to include MS Word, Excel, and ability to use web and web-based applications; experience with Branch Suite, and Loans PQ, Xpress strongly preferred. Must have good verbal and written communication skills, including good grammar and diction; attention to detail and strong organizational skills, with the ability to manage multiple priorities and change attention focus quickly. Keyboarding of 30 WPM are preferred. Understanding of loan underwriting concepts and lending risks are required. Understanding of personal financial statements, cash flow, and tax returns are preferred.

Other required skills include the ability to describe and sell appropriate products and services to members; self-motivation to complete job tasks as assigned with minimal supervision; eagerness to learn new information in a fast-paced environment, and adaptability to apply new information as appropriate. Professional presentation and the ability to maintain a calm demeanor under potentially stressful circumstances is required. Those who hold this position must be eligible for registration with the National Mortgage Licensing System (NMLS).