Mortgage Servicing Specialist — Hybrid Role

salalcu; Seattle (WA); Hybrid; USD 63,700,000 - 89,395,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health, dental, vision insurance

Health Savings Account with company-m

Paid time off

401(k) with employer match

Monthly transportation subsidy

Job summary

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and to provide exceptional member support. This role blends mortgage servicing expertise with problem solving and strong communication, requiring attention to detail and the ability to manage multiple priorities in a hybrid work setting in Seattle, WA.

You will work with escrow administration, investor reporting, and secondary market tasks while adhering to regulatory

Qualifications

• At least one year of mortgage industry experience preferred.
• Strong customer service experience with clear, professional communication.
• Ability to manage multiple responsibilities and maintain accuracy in a fast-paced setting.
• Analytical and problem-solving skills to independently resolve loan servicing issues.

Responsibilities

• Perform mortgage servicing activities such as payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts, including escrow analysis, property tax and insurance tracking, premium payments, and compliance with flood and hazard insurance requirements.
• Complete month-end servicing functions, including reporting, remitting, reconciling, and balancing mortgage portfolio activity.
• Support secondary market operations by monitoring commitments, delivering loans to investors, extending rate locks when necessary.
• Maintain accurate loan servicing records, process incoming servicing correspondence, generate required notices and disclosures, and assist members with questions regarding their mortgage accounts.

Skills

Customer service

Communication

Multi-tasking

Analytical thinking

Job description

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and to provide exceptional member support. This role blends mortgage servicing expertise with problem solving and strong communication, requiring attention to detail and the ability to manage multiple priorities in a hybrid work setting in Seattle, WA.

You will work with escrow administration, investor reporting, and secondary market tasks while adhering to regulatory