Mortgage Admin & Servicing Coordinator

qualstar; Bothell (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick leave

11 paid federal holidays

401(k) with company match

Employee discounts

Casual dress code

Job summary

Qualstar Credit Union in Bothell, WA seeks a Mortgage Administrative Assistant to provide administrative and operational support to our Mortgage Servicers and Originators. You will keep mortgage records, assist with escrow analysis, and handle document preparation.

This role emphasizes detail, teamwork, and compliance with lending regulations. Proficiency in Microsoft Office and the ability to obtain a Notary Public commission and NMLS registration are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative support, data entry, banking, lending, or related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Proficiency with Microsoft Office and comfort learning new software systems.
• Ability to obtain and maintain Notary Public commission and NMLS registration.

Responsibilities

• Support mortgage servicing functions, including escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintain mortgage-related records, including hazard and flood insurance documentation.
• Assist with investor and industry-related processes, including MERS registrations, eNote transfers, and secondary market requirements.
• Partner with Mortgage Loan Originators to gather documentation, order appraisals, and help prepare loan files for processing.
• Respond to member and internal inquiries regarding mortgage products and loan servicing.
• Maintain accurate records across multiple systems and ensure compliance with lending regulations and internal procedures.
• Prepare reports and complete administrative tasks within established deadlines and service standards.

Skills

Customer service

Administrative support

Data entry

Banking

Lending

Communication

Organization

MS Office

Notary Public

NMLS registration

Education

High school diploma

Tools

Microsoft Office

Job description

Qualstar Credit Union in Bothell, WA seeks a Mortgage Administrative Assistant to provide administrative and operational support to our Mortgage Servicers and Originators. You will keep mortgage records, assist with escrow analysis, and handle document preparation.

This role emphasizes detail, teamwork, and compliance with lending regulations. Proficiency in Microsoft Office and the ability to obtain a Notary Public commission and NMLS registration are preferred.