Mortgage Servicing Operations Leader

Purdue Federal Credit Union; West Lafayette (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Purdue Federal Credit Union is seeking a Manager, Mortgage Loan Services to oversee daily mortgage servicing operations, ensure accuracy and regulatory compliance, and lead a high-performing servicing team. You will coordinate workflows across loan boarding, payment posting, escrow tracking, and investor reporting to support member-focused service.

The role emphasizes system integrity, vendor collaboration, and ongoing process improvements to maintain excellence in mortgage servicing outcomes.

Qualifications

• Strong understanding of mortgage servicing processes and documentation.
• Experience with escrow management and investor/secondary-market guidelines.
• Demonstrated leadership and staff development abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily mortgage servicing operations to ensure accuracy and compliance.
• Manage core servicing workflows: loan boarding, payment posting, escrow analysis.
• Monitor dashboards and performance metrics to improve efficiency.
• Ensure end-of-month duties are completed, including reconciliations.
• Lead, coach, and develop the mortgage servicing team.
• Manage vendor relationships and performance.
• Drive process improvements and system enhancements.
• Ensure data integrity across servicing systems and documentation.

Skills

Mortgage servicing knowledge

Leadership

Regulatory compliance

Vendor management

Project coordination

Tools

Microsoft Office

Mortgage servicing systems

Job description

Purdue Federal Credit Union is seeking a Manager, Mortgage Loan Services to oversee daily mortgage servicing operations, ensure accuracy and regulatory compliance, and lead a high-performing servicing team. You will coordinate workflows across loan boarding, payment posting, escrow tracking, and investor reporting to support member-focused service.

The role emphasizes system integrity, vendor collaboration, and ongoing process improvements to maintain excellence in mortgage servicing outcomes.