Mortgage Servicing Operations Leader

Blaze Credit Union; Saint Paul (MN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Low-cost medical

Dental insurance

Vision insurance

Quarterly bonuses

Vacation and sick time hours

Paid leave options

Up to 6% 401k contribution

Tuition reimbursement

Job summary

Blaze Credit Union seeks a Mortgage Servicing Manager to lead daily residential mortgage servicing operations, ensuring accurate borrower transactions, timely service, and regulatory compliance in alignment with investor and company requirements.

You will supervise staff, resolve escalated inquiries, manage escrow, loan maintenance, payoffs, and investor reporting, and partner with internal teams to drive process improvements that enhance the borrower experience.

Qualifications

• Bachelor’s degree in business, finance, accounting, real estate, or related field, or equivalent experience.
• Five or more years of residential mortgage servicing experience, including two years in a leadership role.

Responsibilities

• Lead daily mortgage servicing operations and assign work to meet accuracy, timeliness, productivity, and service goals.
• Oversee escrow administration, tax and insurance disbursements, loan maintenance, payoffs, releases, and lien satisfaction.
• Manage rate locks and coordinate accurate, timely loan delivery to investors in accordance with pricing, commitment, and delivery requirements.
• Ensure compliance with applicable laws, regulations, investor requirements, and company policies.
• Maintain procedures and training and implement regulatory, investor, product, and system changes.
• Resolve escalated borrower inquiries, disputes, complaints, and servicing exceptions.

Skills

Verbal & written communications

Microsoft Office

Time management

Fast-paced environment

Education

Bachelor’s degree or equivalent experience

Tools

Fiserv DNA

Encompass

Job description

Blaze Credit Union seeks a Mortgage Servicing Manager to lead daily residential mortgage servicing operations, ensuring accurate borrower transactions, timely service, and regulatory compliance in alignment with investor and company requirements.

You will supervise staff, resolve escalated inquiries, manage escrow, loan maintenance, payoffs, and investor reporting, and partner with internal teams to drive process improvements that enhance the borrower experience.