Senior Director, Mortgage Servicing Operations

Sunward Federal Credit Union; Albuquerque (NM); On-site; USD 160,000 - 210,000; Full time

Job summary

Sunward Federal Credit Union seeks a Director of Loan Servicing to oversee consumer, indirect, and residential mortgage servicing across the full post-funding lifecycle. This senior leader sets strategy, ensures accuracy, regulatory compliance, and a high-quality member experience while coordinating with investors, auditors, and internal partners.

The role leads servicing teams, drives governance, and maintains data integrity, timely reporting, and compliant operations in collaboration with

Qualifications

• Experience leading large mortgage servicing operations.
• Strong knowledge of investor reporting and regulatory requirements.
• Proven budget management and cross-functional collaboration.

Responsibilities

• Lead and develop the Loan Servicing function with clear performance expectations and staff development.
• Ensure documented procedures for critical servicing functions and investor reporting.
• Translate lending strategy into yearly goals and priorities with alignment to senior leadership.
• Oversee consumer, indirect, and mortgage servicing processes, including setup, payment processing, escrow, and reporting.

Skills

Leadership

Regulatory compliance

Servicing operations

Data governance

Job description

Sunward Federal Credit Union seeks a Director of Loan Servicing to oversee consumer, indirect, and residential mortgage servicing across the full post-funding lifecycle. This senior leader sets strategy, ensures accuracy, regulatory compliance, and a high-quality member experience while coordinating with investors, auditors, and internal partners.

The role leads servicing teams, drives governance, and maintains data integrity, timely reporting, and compliant operations in collaboration with