Mortgage Servicing & Collections Specialist I

Saco & Biddeford Savings Institution; Saco (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Saco & Biddeford Savings Institution is seeking a Residential Loan Servicing & Collection Specialist I to provide administrative and customer service support for residential mortgage and consumer loans throughout their life cycle. You will assist borrowers with account inquiries, payment processing, escrow questions, and loan maintenance while ensuring compliance with policies and federal regulations.

The role emphasizes professional service, handling inquiries via phone/email/mail, processing

Qualifications

• High school diploma or equivalent required.
• Associate degree in business, finance, or related field preferred.
• 0–2 years of customer service, banking, mortgage, or financial services experience.
• Strong communication and problem-solving skills.
• Basic understanding of mortgage terminology preferred.
• Proficiency with Microsoft Office and data entry systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Is dependable and conforms to punctuality and attendance standards.
• Able to travel to all bank locations.

Responsibilities

• Provides professional, courteous and efficient service to all internal & external customers
• Respond to borrower inquiries via phone, email, or mail regarding mortgage & consumer accounts
• Process loan payments and update account information accurately
• Assist customers with escrow, taxes, insurance, PMI and payment questions
• Review and maintain loan servicing records and documentation
• Review loan files for completeness, accuracy and proper lien perfection
• Handle address changes, payoff requests, process paid-off loans, lien release process and account updates
• Support delinquency monitoring and basic collections communication
• Process construction loan disbursements
• Research and resolve routine servicing issues or discrepancies
• Ensure compliance with federal and state mortgage servicing regulations
• Maintain confidentiality of customer financial information
• Escalate complex issues to senior servicing specialists or management

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

MS Office

Education

High school diploma or equivalent

Associate degree in business/finance

Tools

Microsoft Office

Job description

Saco & Biddeford Savings Institution is seeking a Residential Loan Servicing & Collection Specialist I to provide administrative and customer service support for residential mortgage and consumer loans throughout their life cycle. You will assist borrowers with account inquiries, payment processing, escrow questions, and loan maintenance while ensuring compliance with policies and federal regulations.

The role emphasizes professional service, handling inquiries via phone/email/mail, processing