Mortgage Lending Admin & Processing Specialist

Institution for Savings; Newburyport (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life Insurance

Pet Insurance

Disability Plan

Pension Plan

Quarterly Incentive

Paid Time Off

Job summary

The Institution for Savings in Newburyport, MA, is seeking a full-time, in-office Lending Administrative Assistant to support the Senior Lender and other Residential Lending team members. You will coordinate mortgage applications from application through closing, ensuring accuracy and borrower satisfaction.

You will handle admin duties, document collection, disclosures, and HMDA/compliance tasks while delivering excellent customer service to borrowers and referral partners.

Qualifications

• Associate's or Bachelor's degree preferred or equivalent experience.
• Experience in mortgage lending, banking operations, loan processing, or admin support preferred.
• Strong organization and time-management; attention to detail.

Responsibilities

• Provide admin and operational support for residential mortgage applications.
• Serve as primary support for the Senior Lender and assist others as needed.
• Review loan files for completeness and obtain required docs.
• Prepare and deliver loan disclosures within regulatory timeframes.
• Order and review third-party reports (credit, appraisals, etc.).
• Maintain loan records in the origination system.
• Assist with preliminary file review and document verification.
• Prepare commitment letters and other loan correspondence.
• Monitor loan conditions and coordinate with borrowers and staff.
• Ensure HMDA and regulatory compliance in files.
• Coordinate transition of approved loans to closing.
• Provide exceptional borrower and partner service; adhere to policies and regs.
• Perform other duties as assigned.

Skills

Mortgage lending

Customer service

Organizational skills

Communication skills

Detail oriented

Teamwork

Independent work

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Word & Excel

Job description

The Institution for Savings in Newburyport, MA, is seeking a full-time, in-office Lending Administrative Assistant to support the Senior Lender and other Residential Lending team members. You will coordinate mortgage applications from application through closing, ensuring accuracy and borrower satisfaction.

You will handle admin duties, document collection, disclosures, and HMDA/compliance tasks while delivering excellent customer service to borrowers and referral partners.