Mortgage Servicing Specialist I - Remote & In-Office Growth

Bangor Savings Bank; Bangor (ME); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Bangor Savings Bank is seeking a Mortgage and Consumer Loan Servicing Specialist in Bangor, Maine. This full-time role offers remote and on-site work with a requirement of at least three days in the office weekly.

You will service residential mortgages and consumer loans, use the Jack Henry Silverlake system, and deliver exemplary customer service to internal and external clients. Levels I-III describe growth paths with increasing responsibilities, including process improvement and potential

Qualifications

• Banking and loan servicing knowledge is preferred.
• Ability to communicate effectively with customers and colleagues.
• Strong computer and data entry skills with core banking systems.
• Demonstrated reliability, accuracy, and attention to detail.

Responsibilities

• Serve as the primary contact for mortgage and consumer loan servicing.
• Maintain audit readiness and compliance with regulations.
• Process payments and reconcile accounts accurately.
• Review loan documentation and support loan servicing tasks.
• Provide exceptional customer service by phone and email.

Skills

Customer service

Computer skills

Communication

Independent worker

Problem solving

Multitasking

Goal oriented

Education

College Degree Preferred

High School Diploma or Equivalent Required

Tools

Jack Henry Silverlake

Job description

Bangor Savings Bank is seeking a Mortgage and Consumer Loan Servicing Specialist in Bangor, Maine. This full-time role offers remote and on-site work with a requirement of at least three days in the office weekly.

You will service residential mortgages and consumer loans, use the Jack Henry Silverlake system, and deliver exemplary customer service to internal and external clients. Levels I-III describe growth paths with increasing responsibilities, including process improvement and potential