Loan Services & Collections Specialist

Fall-River-Municipal-Credit-Union-1; Fall River (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fall River Municipal Credit Union is seeking a Loan Services Representative/Collector to support members with loan servicing, payments and billing inquiries in the Lending Department.

The role involves reviewing files for policy and regulatory compliance, maintaining loan records, handling escrow and insurance tasks, and supporting collection efforts, including notices and processing repossessions as needed.

Responsibilities

• Provide loan service support to all members.
• Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate.
• Review system reports and perform loan servicing functions including reviewing loan files for compliance with policy and regulations.
• Prepare reports of exception items and maintenance issues and verify corrective action occurred.
• Maintain recorded documents and original loan notes; verify proper entry of loan information in the Core System.
• Remit and track recording documents for perfecting collateral liens; track insurance through third parties.
• Process Escrow payments and conduct Escrow Analysis; maintain records of collection activity on delinquent accounts.
• Assist with overdraft program; support collection efforts including records of collection activity and evidence of notices.
• Process collection payments and recovery amounts; handle repossessions and foreclosures; prepare collection and overdraft reports.
• Comply with all applicable federal, state and local regulations; maintain knowledge of rules.

Job description

Fall River Municipal Credit Union is seeking a Loan Services Representative/Collector to support members with loan servicing, payments and billing inquiries in the Lending Department.

The role involves reviewing files for policy and regulatory compliance, maintaining loan records, handling escrow and insurance tasks, and supporting collection efforts, including notices and processing repossessions as needed.