Residential Mortgage Closing & Servicing Specialist

Saco & Biddeford Savings Institution; Saco (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Saco & Biddeford Savings Institution is seeking a Residential Loan Servicer and Closer to manage the mortgage lifecycle from closing through servicing. You will coordinate with borrowers, lenders, title companies, and internal teams to ensure accurate, timely closings in compliance with bank policies.

This role requires attention to detail, organizational strength, and the ability to work under deadlines while delivering an excellent borrower experience.

Qualifications

• 3–5 years of residential mortgage closing or loan servicing or loan operations experience.
• Strong knowledge of residential lending documentation and regulatory requirements.
• Experience with conventional, government, and portfolio loan products preferred.
• Working knowledge of investor guidelines and secondary market requirements.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Dependable and punctual, adhering to attendance standards.
• Attention to detail and compliance mindset.

Responsibilities

• Review approved residential loan files for completeness and closing readiness.
• Prepare, review, and coordinate closing documentation in accordance with loan terms, regulatory requirements, and bank procedures.
• Coordinate closing dates and requirements with borrowers, loan officers, processors, attorneys, settlement agents, title companies, and other third parties.
• Review Closing Disclosures and related documents for accuracy and consistency with approved loan terms.
• Verify required conditions, documentation, insurance, title, payoff information, and other closing requirements have been satisfied.
• Ensure loan documents are properly executed, notarized, and returned.
• Review executed loan packages for completeness and accuracy prior to funding.
• Coordinate loan funding and disbursement in accordance with established procedures.
• Identify and resolve closing issues promptly, escalating exceptions when appropriate.
• Maintain accurate closing records and ensure documents are properly imaged and retained.
• Board newly closed residential mortgage, home equity, and consumer real estate loans accurately into the servicing system.
• Verify loan terms, payment information, escrow requirements, interest rates, maturity dates, and other key data following closing.
• Process routine servicing transactions, including payments, payoffs, escrow activity, payment changes, and account maintenance.
• Respond to borrower and internal inquiries regarding loan payments, balances, escrow accounts, payoff requests, and other servicing matters.
• Process and monitor escrow activity, including taxes and insurance, as applicable.
• Prepare and process payoff statements and related documentation.
• Research and resolve payment discrepancies, posting issues, and other servicing exceptions.
• Maintain accurate loan records and documentation throughout the life of the loan.
• Assist with annual servicing activities and regulatory notices as assigned.

Skills

Analytical skills

Problem solving

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Saco & Biddeford Savings Institution is seeking a Residential Loan Servicer and Closer to manage the mortgage lifecycle from closing through servicing. You will coordinate with borrowers, lenders, title companies, and internal teams to ensure accurate, timely closings in compliance with bank policies.

This role requires attention to detail, organizational strength, and the ability to work under deadlines while delivering an excellent borrower experience.